Customer Service & Operations Coordinator

**Wallco Inc.** **Pay:** $20\.00–$23\.00 per hour, based on experience, plus performance bonus **Schedule:** Wednesday–Friday, approximately 9:00 AM–3:00 PM **Hours:** Approximately 18 hours per week to start, with potential to expand **Work Location:** Remote to start; will transition to on\-site when Wallco establishes its new office location **About Wallco** Wallco Inc. is a growing distributor serving commercial and industrial customers with electrical, power quality, and related products and solutions. As a small business, we place a high value on responsive customer service, strong supplier and customer relationships, attention to detail, and employees who take ownership of their responsibilities. We are looking for a dependable, organized, and customer\-focused person to join our team and become an important part of our day\-to\-day operation. **About the Role** The **Customer Service \& Operations Coordinator** will be responsible for helping manage the daily flow of customer calls, emails, orders, quotes, and other operational needs. This is not a call\-center position. You will work with business customers, suppliers, and other members of the Wallco team to help ensure customers receive responsive service and that orders and requests are handled accurately and efficiently. Because this position is an important point of contact for our customers, **reliability, responsiveness, and follow\-through are essential**. The ideal candidate is someone who is comfortable communicating with customers, can manage several priorities at once, pays attention to details, and takes ownership of getting things completed. **Responsibilities** * Answer incoming customer phone calls and emails professionally and promptly * Assist customers with product inquiries, pricing, availability, orders, shipping, and general questions * Enter and process customer orders accurately * Prepare customer quotes and assist with quote follow\-up * Communicate order status, shipment information, backorders, and other updates to customers * Follow customer requests and issues through to completion * Coordinate with sales, purchasing, accounting, suppliers, and shipping as needed * Maintain accurate customer, order, quote, and related business information * Assist with e\-commerce and online orders * Help resolve order discrepancies and customer service issues * Assist with general administrative and operational responsibilities * Learn Wallco's products, customers, suppliers, systems, and business processes * Identify issues that need attention and proactively work toward a resolution * Take ownership of assigned responsibilities without requiring constant supervision As the employee becomes familiar with the business, there may be opportunities to take on additional responsibilities based on individual strengths and company needs. **Required Qualifications** * Previous experience in customer service, order processing, administrative support, inside sales, o