Receptionist/Administrative Assistant

**Receptionist / Administrative Assistant – Psychiatric Practice** **Position:** Receptionist / Administrative Assistant **Work Arrangement:** Hybrid — Mostly Remote **Schedule:** Part\-time; schedule to be discussed **Pay:** $20/hour, based on experience **Industry:** Psychiatric / Mental Health Practice **Overview** We are seeking a reliable, organized, and customer\-service\-oriented Receptionist/Administrative Assistant to join our small psychiatric practice. This position combines patient communication, scheduling, and general administrative support. The ideal candidate is professional, compassionate, detail\-oriented, comfortable using computers, and able to work independently in a mostly remote environment. Previous medical or administrative experience is not required. We are willing to train the right person. However, the ability to learn quickly, follow instructions, stay organized, and take initiative is a must. Because this is a psychiatric practice, the ability to handle sensitive and confidential information with professionalism and discretion is extremely important. **Responsibilities** * Answer and respond to patient phone calls and text messages in a professional and compassionate manner * Assist patients with scheduling, rescheduling, and confirming appointments * Manage the office schedule and provider calendars * Respond to emails and maintain timely, professional communication * Assist with insurance eligibility and benefits verification * Assist with prior authorization requests and follow up with insurance companies as needed * Collect and document patient payments * Handle incoming and outgoing faxes and maintain organized electronic records * Perform accurate data entry and administrative tasks * Maintain organized digital files and office documentation * Assist with general office administration and day\-to\-day operational needs * Communicate with patients, insurance companies, pharmacies, and other parties as needed * Use Microsoft 365 applications, including Outlook, Word, Excel, and related programs * Follow HIPAA requirements and maintain strict patient confidentiality * Provide a positive, respectful, and professional experience to patients * Assist with additional administrative duties as needed **Qualifications \& Skills** * **Prior office or medical experience is helpful but not required** * Must be a **fast learner** and comfortable learning new systems and procedures * Excellent customer service and communication skills * Professional and friendly phone and written communication * Strong organizational and time\-management skills * Ability to multitask and prioritize responsibilities * Comfortable working independently in a mostly remote environment * Basic computer proficiency and willingness to learn new software * Familiarity with Microsoft 365, including Outlook, Word, and Excel * Ability to manage email communications and electronic documents * Strong attention to detail and accuracy * Ab