Director of Clinician Support & Success

**Director of Clinician Support \& Success** *Remote, Anywhere in the US* **About AnswersNow** At AnswersNow, we are trailblazing the future of autism therapy, making it more immediate, accessible, and effective for families everywhere. Our innovative virtual ABA therapy platform is thoughtfully designed by clinicians to recreate the focused, supportive environment of in\-person therapy, complete with distraction\-free features and interactive activities that enhance engagement and progress. Our team operates fully remote—meaning you’ll have the flexibility to work from the comfort of home. If you're ready to make a meaningful impact and join a team that's reshaping autism therapy, we’d love to hear from you! **Why this role matters:** AnswersNow is seeking an operational and clinically\-minded Director of Clinician Support \& Success to champion our provider network. In this role, you will define our end\-to\-end clinician engagement strategy, leveraging AI\-driven tools to reduce documentation burdens, actively mitigate burnout, and support clinicians to provide high quality clinical care. We are looking for a strategic problem\-solver who can seamlessly bridge clinician efficiency and success with operational efficiency—ensuring our providers are fully supported, trained, and optimized from day one. You will serve as the ultimate advocate for our clinicians, ensuring they have the resources, coverage, and frictionless technology needed to deliver life\-changing care and meet utilization goals within a fast\-paced environment. **Job Details** * W2 Employee * Full\-Time * 100% Remote **Job Requirements** * **Education:** Bachelor's degree or equivalent in education and experience * **Experience:** Minimum of 3\-5 years of experience directly supporting clinicians within a digital health or telehealth environment. * **Clinical Operations:** Strong background in behavioral health operations (e.g., ABA, therapy, or related clinical services). Proven track record of designing, implementing, and optimizing complex clinical workflows to improve efficiency at scale. * **AI Literacy:** Practical experience leveraging AI tools to streamline operations. * **Strategic Problem\-Solver:** Exceptional ability to identify operational bottlenecks and develop creative, data\-driven solutions. * **Training \& Governance:** Significant experience creating standardized training modules, clinical manuals, and performance dashboards. * **Communication:** Ability to translate technical or operational changes into clear, supportive guidance for clinical teams. **What You’ll Do** * Support clinician onboarding and completion of initial and ongoing training. * Support timely and accurate clinician licensure applications and approvals. * Ensure clinicians are trained on company products, tools, and technology, including AI\-supported workflows. * Serve as the operational owner of clinician support across platform, portal, and technical questions. * Hel