User Support Service Manager (Maternity Cover)

Role OverviewAs the User Support Service Manager, you will directly shape the quality and consistency of our user experience. Your mission is to elevate our support function to a world-class standard, ensuring Accurx stands out as a market leader during competitive tender processes.What You Will DoYou will lead a team of Support Specialists and Seniors, manage daily operations, scheduling, and weekend cover, and oversee onboarding and training. You will also integrate smart tooling and AI into daily workflows to drive team efficiency and quality.Why It Might Be a FitWe need someone who delivers impact fast, integrates quickly, and masters our tools without hand-holding. You should have experience transforming KPIs and overhauling service management in a similar SaaS or startup environment.RequirementsLeadership experience in a support functionAbility to drive high-impact initiativesExperience with automation and AIStrong people management skillsAbility to integrate quickly and master toolsBenefitsSalary £40-50KAdjustable healthcare coverPension or life insuranceFlexible working28 days of holiday (plus bank holidays)Up to 4 weeks to work from anywhere per yearEnhanced parental leaveFertility supportParental loss supportFree healthy breakfasts, snacks, and lunchesOriginally posted on Himalayas