Implementation Manager, Practice Tools

About the CompanyThe next generation of independent cardiology is being built here. CardioOne is a physician-led, technology-driven cardiology platform built to empower independent practices to compete, and win, in a rapidly evolving healthcare landscape. Our mission is to provide cardiologists with the tools, infrastructure, and expertise they need to thrive while maintaining full clinical independence. We believe the best care is delivered by physicians who are empowered - not constrained - by the systems around them. We combine a deep bench of healthcare operators with purpose-built technology and AI-enabled solutions across operations, revenue cycle, imaging, and practice development. From real estate and advanced imaging to clinical workflows and data infrastructure, CardioOne delivers a fully integrated platform designed to drive growth, efficiency, and superior patient outcomes.Backed by WindRose Health Investors and leading healthcare executives, CardioOne is building one of the most sophisticated and scalable cardiology MSOs in the country - designed to reimagine what is possible for independent cardiology.About the JobThe Product Implementation Manager– Practice Tools is responsible for supporting the implementation, adoption, and ongoing management of practice management tools and operational workflows across the organization. This role serves as a key liaison between operational teams, practice leadership, vendors, athenahealth, and internal stakeholders to ensure successful execution of projects and effective utilization of the athenaOne platform.The ideal candidate has working knowledge of athenaOne, strong project management, organizational, analytical, and problem-solving skills with hands-on experience supporting healthcare technology solutions. This individual will support system build and configuration, troubleshooting, workflow creation and adoption, interface coordination, training, documentation, and implementation activities while partnering closely with Product Managers and operational leaders to drive successful outcomes.This is a highly collaborative and execution-focused role requiring the ability to manage multiple initiatives simultaneously, coordinate stakeholders, and independently support operational and technical needs within the athenaOne environment.What you'll do:Project Management & Implementation Support Coordinate and support practice tool implementation and optimization projects from planning through execution. Track project milestones, deliverables, risks, dependencies, and timelines. Facilitate project meetings and maintain project documentation. Partner with operational, clinical, and technical teams to ensure successful project outcomes. Assist with athenaOne implementation readiness activities and change management efforts. Monitor project progress and proactively identify and escalate risks or barriers to success. Support Product Managers in executing strategic initiatives and operational projects. AthenaOne Administration & Optimization Serve as a primary resource for athenaOne system support, troubleshooting, and optimization. Serve as the primary resource for user management in the athenaOne tablespace including new user adds, user offboarding, and role/permission management with local roles. Support system configuration, testing, validation, and build activities within athenaOne. Analyze workflows and identify opportunities to improve efficiency, usability, and operational performance. Coordinate issue resolution with athenahealth and internal stakeholders. Support ongoing maintenance and continuous improvement efforts across practice management workflows. Assist with system enhancements and optimization initiatives that improve user experience and operational outcomes. Workflow Analysis & Process Improvement Document current-state and future-state workflows. Collaborate with stakeholders to evaluate operational processes and identify improvement opportunities. Develop recommendations that support standardization, scalability, and operational excellence. Assist with implementation of workflow enhancements and best practices. Support organizational initiatives focused on improving efficiency, effectiveness, and user adoption. Vendor & Interface Coordination Coordinate implementation and maintenance activities for interfaces between athenaOne and third-party vendors. Track interface requirements, testing activities, timelines, and issue resolution. Serve as a liaison between vendors, athenahealth, and internal stakeholders. Maintain organized documentation related to interfaces, integrations, and vendor communications. Support successful deployment and ongoing management of system integrations. Training & Documentation Develop and maintain training materials, job aids, workflow documentation, and standard operating procedures. Support onboarding and education efforts for new users and teams. Partner with operational leaders to ensure effective adoption of syst