Client Success Specialist (Remote in AZ)

**Handled Home Care** is a growing home care agency serving seniors and families throughout the Phoenix and Valley areas. We are seeking an organized, and professional Care Coordinator \& Scheduler to support our daily operations. This position starts part\-time (15 hrs \- 25 hrs/per week) during a 90\-day introductory period with the opportunity to transition into a full\-time role (40\+ hrs). ✅ 100% Remote, but must reside in Arizona. Preferably, The Greater PHX area. Associates or Bachelors Degree Preferred. We're looking for someone who naturally connects with people, earns trust quickly, \& solves problems. Do you love talking to people, genuinely enjoy helping others, \& stay calm during chaos? Every phone call could be a family experiencing one of the hardest moments of their lives.You'll often be the first person they speak with. **Responsibilities** * Answer incoming calls from clients, families, and prospective clients * Conduct intake calls and follow up * Coordinate caregiver schedules and coordinate shifts * Communicate schedule updates with caregivers and clients * Assist with caregiver onboarding * Monitor emails, texts, and daily communications * Maintain accurate records and documentation **Preferred** * Recruiting * Home care, Senior care, Home health or Caregiver scheduling (not required) * Healthcare admin * Professional Customer service * Phone sales savvy * Recruiting and hiring **Requirements** * Friendly phone presence * Strong communication and organizational skills * Ability to work independently from home * Dedicated computer workstation * High\-speed internet * Quiet, distraction\-free work environment * Reliable transportation * Associate's or Bachelors Degree Preferred Compensation \& Growth * Work\-from\-home position (Remote) * Flexible schedule * Part\-time during 90\-day introductory period * Full\-time growth opportunity * Quarterly performance bonus up to $2,500 on top of hourly pay * Advancement opportunities within a growing company **Experience** * Previous experience in a medical office or healthcare setting is a plus but not required * Strong computer skills including data entry, willingness to learn * Excellent english communication skills * Customer service experience demonstrating patience, empathy, and professionalism * Familiarity with phone etiquette best practices in a healthcare environment * Analysis skills to identify scheduling issues and implement effective solutions while still selling Join us in creating a caring environment where every individual receives the respect and attention they deserve. *Handled Home Care LC is an equal opportunity employer and considers all applicants without regard to protected characteristics.* **Handled Home Care ❤** *Client Care Coordinator \& Scheduler, Care Coordinator, Scheduler, Staffing Coordinator, Home Care, Senior Care, Client Intake, Recruiting, Healthcare Administration, Customer Service, Caregiver Sales, Caregiver support.* Pay: $17