Claims Care Associate

**Date:** Jul 9, 2026 **Primary Location:** Omaha, NE, US **\#job\-location.job\-location\-inline { display:** inline; } **Company:** Lincoln Financial **Alternate Locations:** Charlotte, NC (North Carolina); Omaha, NE (Nebraska); Work from Home **Work Arrangement:** **Remote :** Work at home employee residing outside of a commutable distance to an office location. **Relocation assistance:** is not available for this opportunity. **Requisition \#:** 76274 The Role at a Glance We are excited to bring on a Claims Customer Care Associate to join our claimant excellence team supporting Group Protection in a remote environment. Background Details The Claimant Excellence Team will provide you with several weeks of paid training, coaching and development to perform in this fast\-paced environment. As a Claims Customer Care Associate, you will be responsible for answering claimants calls regarding potential group insurance product (example: dental, life, disability, FMLA, etc.) in a call center environment. You will act as a liaison between the employee (member) and the claims examiner to provide a positive customer experience during their specific challenge. As a member of the team, you will educate the customer on their claims needs/questions and advise of next steps in the process. This opportunity will provide insight into the world of group insurance administration while gaining new skills through a defined career pathing and development program. If this sounds like a role for you, please read on! See the role in action! Please click here to view a realistic job preview: Realistic Job Preview What you'll be doing You will communicate with roughly 50\-60 customers throughout the day, answering questions and providing information regarding their claim through the utilization of multiple applications and platforms. In addition, you will provide verification of benefits as needed for member. You will provide education to the customer/employer regarding the product (primary products: FMLA and disability) while having a strong focus on attention to detail to ensure the claim/leave is notated appropriately. You will communicate effectively through email/phone with internal/external stakeholders in a customer centric and professional demeanor while recognizing what needs to be done to meet customers’ expectations and demonstrates flexibility/responsiveness to meet customer needs on routine work independently. You will identify, recommend, and champion process improvements and organizational initiatives to positively influence the team and quality. **Training Schedule:** Monday – Friday 9:00am – 5:30pm EST 6 weeks. **Regular Full Time Schedule:** Must be available to work an 8 hour shift Monday through Friday between the hours of 8:00am to 8:00pm EST (later shifts may occur as you progress in your career). What we’re looking for Must\-