Insurance Service Associate - Remote

External candidates: In order for your application to be correctly processed please sign\-in before you apply Internal candidates: Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! **Job Title** Insurance Service Associate \- Remote**Requisition Number** R8007 Insurance Service Associate \- Remote (Open)**Location** Arizona \- Home Teleworkers**Additional Locations** California \- Home Teleworkers, Colorado \- Home Teleworkers, Delaware \- Home Teleworker, Idaho \- Home Teleworkers, Nevada \- Home Teleworkers, New Jersey \- Home Teleworkers, Oklahoma \- Home Teleworkers, Pennsylvania \- Home Teleworkers**Job Information** CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human\-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. Hablas Español? Estamos buscando agentes de Servicio bilingües! No se requiere experiencia en seguros, nosotros aseguraremos que sepas como explicar la terminología de aseguranza en inglés y español. **We are hiring in the following locations!** * Arizona * Colorado * Delaware * Idaho * Nevada * New Jersey * Oklahoma * Pennsylvania * Sacramento, California **Your Role:** Provides entry level service and support to policyholders with a focus on first contact resolution. Personally and mutually accountable for handling requests through a single channel, such as phone. Primary function may include taking/making phone calls, manage policy information and protecting our customers by cross selling and binding applicable products, coverages, and services. Anticipates, and proactively addresses future questions and needs as well as addressing pain points. The role is an entry point for new employees to gain experience and move into Service Agent position. Associate must be actively working towards obtaining licensure. **Your Work:** * As an upbeat self\-starter collaborating with other agents, you will have an outstanding opportunity to build positive relationships while helping us achieve our goal by providing timely resolution through dedicated service every single day! * Provide dedicated support to our policyholders which includes, expounding on coverages, providing detailed policy reviews, providing insurance quotes for an existing insurance policy and processing underwriting transaction within standard authority levels. * Work directly with policyholders via phone, web and chat to ensure that each experience with us is simple, positive and personal. **Training Schedule** * Our next start date is scheduled for 11/16/2026\. * Tra