Work at Home Contact Centre Sales Agent

POSITION OVERVIEWMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a skilled communicator with a passion for helping people and solving problems? We’re hiring Contact Center Agents to support inbound customer service, sales, help desk, and back-office operations. You’ll represent some of the world’s most iconic brands, providing expert assistance and building meaningful customer relationships.To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.POSITION RESPONSIBILITIESKey Responsibilities:Handle inbound calls with professionalism, empathy, and efficiency.Troubleshoot basic technical issues and guide customers to solutions.Understand customer needs and resolve issues with care and accuracy.Identify sales opportunities and apply persuasive skills to upsell or upgrade services.Use internal systems to manage accounts and process customer requests.Clearly explain products, services, and procedures to customers.Escalate unresolved or complex issues to the appropriate team or manager.Ensure first-call resolution through effective communication and problem-solving.CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:QualificationsMust be 18 years or older with a high school diploma or equivalent.Strong written and verbal communication skills.Ability to type 20+ words per minute accurately.Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).Familiarity with Windows operating systems.Reliable and punctual with a strong work ethic.Skilled in troubleshooting, conflict resolution, and customer follow-up.A customer-first mindset: empathetic, patient, and responsive.Ability to multi-task, stay organized, and work independently.Thrive in a fast-paced, team-oriented environment.Excellent interpersonal skills and a collaborative spirit.COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:Paid Time Off: Earn PTO and paid holidays to take the time you need.Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.Life Insurance: Access life insurance options to safeguard your loved ones.Supplemental Insurance: Accident and critical illness insuranceCareer Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.Paid Training: Learn new skills while earning a paycheck.Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.Casual Dress Code: Be comfortable while you work.Compensation & Benefits that Fit Your LifeMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!PHYSICAL REQUIREMENTSThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee m