IT Support Specialist

Diné Development Corporation (DDC) is seeking a skilled and customer\-focused **Information Technology Support Specialist** to join the DDC Information Technology team. This position provides front\-line technical support for end users across DDC’s geographically dispersed offices supporting both remote and in\-person technology needs in a professional, timely, and service\-oriented manner. This particular position will provide services to Executive leaders out of the Scottsdale, AZ office and will need to provide excellent Customer Service skills / “White glove service”. The ideal candidate has strong troubleshooting skills, excellent written and verbal communication abilities, and hands\-on experience supporting Microsoft Windows workstations, Microsoft 365 applications, endpoint devices, user accounts, remote support tools, ticketing systems, and standard IT service management processes. This role is responsible for resolving common end\-user technology issues, documenting support activity, maintaining accurate asset and knowledge records, and escalating complex issues to higher support tiers when appropriate. This position supports DDC’s operational, cybersecurity, and compliance objectives by following approved Information Technology policies, processes, procedures, work instructions, and security requirements. **RESPONSIBILITIES:** **End\-User Technical Support** * Provide professional, courteous, and timely technical support to end users both locally and remotely. * Diagnose, troubleshoot, and resolve hardware, software, operating system, connectivity, printer, peripheral, and general workstation issues. * Determine the source and nature of computer malfunctions using approved diagnostic tools, application utilities, system logs, and documented troubleshooting procedures. * Install, configure, maintain, and troubleshoot Microsoft Windows workstation operating environments and common business applications. * Support Microsoft 365 applications, including Outlook, Word, Excel, Teams, OneDrive, SharePoint, and other approved cloud\-based productivity tools. * Assist users with access, authentication, application functionality, device configuration, and basic network connectivity issues. * Provide clear technical guidance to non\-technical users through phone, remote support tools, teleconference, chat, email, and in\-person support channels. * Validate resolution with the customer and confirm satisfaction before closing support requests. **Endpoint, Hardware, and Software Support** * Order, receive, image, configure, distribute, install, maintain, and support laptops, desktops, monitors, printers, docking stations, mobile devices, simple network devices, and related peripherals. * Adjust, repair, replace, or coordinate replacement of malfunctioning equipment in accordance with approved procedures. * Erase, reimage, reinstall, or reconfigure endpoint operating systems and approved business applications as required. * Install and