Scaled Customer Success Manager (Internal TAM)

We are building a scaled customer engagement function to reach our committed customers with the right message at the right moment, driven by behavioral signals and thoughtful engagement design. This is not a traditional account management role, but rather owning the engagements, content, and interventions that move our entire committed customer base toward activation, adoption, and long-term success.RequirementsDesign and execute scaled customer engagement programsDevelop and maintain customer-facing content at scaleEngage directly with customers through research conversations, office hours, and proactive outreachTrack performance rigorously across your programsSurface patterns and trends from your customer engagement back to Product, GTM leadership, and the broader TCX orgOriginally posted on Himalayas