Data Management Specialist

GrowthAssistant is seeking a skilled and motivated Data Management Specialist. This role focuses on maintaining and expanding a comprehensive hotel contact and metadata database, primarily through outbound hotel outreach and data entry. The position also supports customer service follow-ups, travel coordination, and various administrative tasks to ensure smooth operations and an improved guest experience.Salary: Up to Php 70,000 depending on experienceCore Tasks:Add and maintain hotel metadata and contact data set for almost every hotel in North America through QA review of AI-generated hotel proposals and verification of complex hotel data inside the admin app (70%)Sometimes this will be on-demand with time constraints, as needed to support gaps in the product dataset Otherwise this will be working through a large list and compiling over longer period of timeComplete project to build out the North America hotel group data setPotential to expand the assistant's role to support inventory in other markets afterwardsContact hotel partners via phone when necessary for follow-up edge cases to inquire about unanswered customer requests within their system (20%)Perform ad hoc administration / data entry / reporting work (10%)Must-Haves:2+ years coordinating group travel or hospitality backgroundStrong attention to detailExperience with outbound calling at volume, great service levelBasic to intermediate Excel/Sheets experienceExceptional written and verbal English communication skillsFamiliarity with GMail and slack for internal comms Ability to work EST or PST hours Nice to Haves:Experience reviewing or QA-ing operational workflowsFamiliarity working alongside automated or AI-driven systemsLight people-management or team-lead exposure (optional bonus)Experience with project management toolsExperience contacting North American hotel groups for bookings and updatesDurable Skills:Needs ability to context switch between data entry/management & outbound follow-up w/ hotelsComfort & expertise in outbound calls; ability to follow & navigate a scriptComfort with repetition - often doing data entry/managemet/clean-up Organization KPI’s:Call Volume: Estimated 70-80 hotel contacts per day (6-10 contacts per hour)Contact Efficiency: One good contact every 10 minutes (conservative estimate) or potentially 3-5 minutes per contact when efficientList Completion: Working through a large list of hotels row by row (estimated near 10,000 listings total)🌟 Perks & Benefits:Salary: Up to Php 70,000 per month depending on experienceYearly Performance EvaluationAnniversary Bonus: PHP 5,000 (1st year), PHP 10,000 (2nd–4th years)Referral Bonus: $300 per successful hire7 days Paid Holiday Off6 days Paid Time OffHealthcare PlanMaternity LeavePaternity LeaveOriginally posted on Himalayas