Technical Implementation Specialist

About UsTracker Products is a Christian-owned company rooted in a commitment to integrity, innovation, and purposeful growth. We develop cloud-based evidence management software used by law enforcement agencies across the country. Our mission is to bring order to chaos — helping our clients streamline operations, ensure chain-of-custody integrity, and support the equitable delivery of justice.We operate from a foundation of biblical values, including servant leadership, honesty & integrity, results matter, growth oriented, wow our client & each other, and work-life balance. As such, we seek team members who are not only passionate about high performance but also aligned with our culture of humility, service, and purpose. If these values resonate with you, and you're energized by the idea of working in a fast-growing, mission-driven environment, we invite you to consider joining our team.Technical Implementation SpecialistThis role reports to the Director of Client SuccessPosition SummaryThe Technical Implementation Specialist supports client implementations through data migration, reporting, technical troubleshooting and integrations. This role sits on the Client Success team to deliver accurate, scalable solutions that improve onboarding, adoption, and long-term client success.This position also owns data management and retention processes to ensure compliance, consistency, and operational efficiency. Ideal candidates are early-career technical professionals who enjoy solving data and integration challenges in a client-facing environment.Duties & ResponsibilitiesData Migration & ManagementPerform data imports, transformations, and migrations using Excel and SQLClean, map, validate, and maintain data integrity across client implementationsManage data retention policies and lifecycle processes, including storage, archival, and deletion practicesTechnical SupportManage escalated client support tickets related to data issues through resolutionEscalate complex technical issues to engineering while maintaining ownership of communication and follow-throughDocument configurations, workflows, and known issues to support scalability and knowledge sharingServe as the primary point of contact for integrations, coordinating with clients, Client Success, Sales, and internal technical teams (when needed)Reporting & CustomizationBuild and customize client-facing reports using HTML templates and internal toolsSupport custom reporting and data output requestsTroubleshoot report formatting and data accuracy issuesClient Success CollaborationPartner with Client Success to translate client requirements into technical solutionsSupport technical onboarding and ongoing client needsParticipate in client implementation and success initiatives as neededProcess ImprovementFollow and improve implementation workflows and operational processesIdentify opportunities to automate repetitive tasks and improve toolingSupport ongoing refinement of data governance and retention proceduresQualificationsEducationBachelor’s degree in Computer Science, Information Systems, Data Analytics, or a related field, or equivalent experienceExperience1–3 years of experience in data analysis, technical support, implementations, or related rolesExperience working with large datasets and maintaining data accuracy preferredSkillsStrong proficiency in Excel and SQLBasic proficiency in HTML/CSSFamiliarity with JavaScript or Python preferredStrong analytical, troubleshooting, and problem-solving skillsExcellent communication and collaboration skillsStrong attention to detail with the ability to manage multiple prioritiesExperience with CRM systemsFamiliarity with APIs (REST) and system integrations is a plusDisclaimer: Tracker Products is a Christian-owned company that operates in alignment with biblical principles, including integrity, service, humility, and excellence. While our culture reflects these values, we welcome and consider all applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status. Employment decisions are based on qualifications, merit, and organizational fit. We are committed to building a team where everyone feels valued and respected. Tracker Products is an Equal Opportunity Employment Employer.Originally posted on Himalayas