Bilingual Sales & Appointment Coordinator (Job ID: SUAMIC2)

🌟 We’re Hiring: Bilingual Sales & Appointment Coordinator IMPORTANT - Watch this quick Loom video on how to get hired: https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0 C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT. PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH Job Information:Job Title: Bilingual Sales & Appointment CoordinatorJob ID: SUAMIC2Industry: Sales / Medical, Healthcare and Wellness BusinessesLocation: LATAM (Neutral or American sounding accent is required)Job Status: Full TimeWork Schedule: Monday to Friday, 9:00 AM to 5:00 PM ESTCompensation: $8 to $12 per hour + commissionsTarget Start Date: ASAP Role Overview: About the Client: The client is a growing portfolio of three affiliated, doctor-led healthcare and wellness businesses focused on premium patient care, wellness optimization, and direct to consumer supplement sales. The portfolio includes Pure Wellness Medical Rx, a nutraceutical and supplement brand, Pure Wellness Medical, a concierge medicine practice, and Suarez Medical, a pain management practice. The client is currently scaling its digital presence, authority, and patient acquisition efforts through content, social media, paid advertising, and full funnel marketing strategies. They are seeking a highly independent marketing professional who can take full ownership of the marketing function across all three brands. About the Role: The client is seeking a bilingual Sales & Appointment Coordinator to support patient acquisition, appointment setting, and sales activities across multiple healthcare businesses. The role combines consultative sales, patient communication, CRM management, and administrative support responsibilities. The selected candidate will primarily focus on converting and nurturing high quality concierge medicine leads, booking appointments for the pain management practice, and occasionally supporting supplement upsell efforts. During slower sales periods, the role will also assist with back office and administrative support tasks. This position requires excellent spoken English, strong communication skills, professionalism, and the ability to build trust with both English and Spanish speaking patients. Key ResponsibilitiesConcierge Sales & Lead ConversionConduct consultative sales calls with warm, high quality concierge medicine leadsEducate prospective patients about membership programs and wellness servicesBuild rapport naturally and guide leads through the enrollment processMaintain consistent follow up through calls, email, SMS, and CRM workflowsAppointment Setting & Patient CoordinationQualify inbound leads and schedule consultations for the pain management practiceConfirm appointments and maintain communication to reduce cancellations and no showsAssist with patient inquiries while maintaining professionalism and empathyCoordinate scheduling and communication across multiple business linesCRM & Pipeline ManagementMaintain accurate CRM records and pipeline updates across all businessesTrack lead statuses, follow up activity, and appointment outcomesEnsure organized documentation and communication history for every patient interactionAdministrative & Back Office SupportSupport office staff with administrative overflow tasks during lower call volume periodsAssist with scheduling, document preparation, data entry, and file organizationMaintain spreadsheets, reports, SOPs, and internal systems as neededProvide post sale and post appointment follow up support to improve customer experienceCommunication & Relationship BuildingCommunicate professionally with both English and Spanish speaking patients and customersRepresent the businesses in a polished, trustworthy, and patient centered mannerMaintain confidentiality and professionalism while handling sensitive patient information Qualifications & Skills Must Have:Previous experience in sales, appointment setting, customer success, or patient coordinationExcellent spoken English with a clear and professional communication styleFluent Spanish communication skillsStrong computer and multitasking skillsExperience using CRMs, scheduling tools, spreadsheets, and communication platformsAbility to build trust and rapport naturally over the phoneOrganized and detail oriented with strong follow throughComfortable balancing sales responsibilities with administrative support workAbility to work independently in a remote environment with minimal supervision Preferred:Experience in healthcare, wellness, telehealth, hormone therapy, peptides, supplements, or medical salesExperience selling premium or high ticket servicesFamiliarity with HubSpot, GoHighLevel, Close, or similar CRM systemsExperience handling patient communication or healthcare schedulingUnderstanding of consultative sales methodologiesFamiliarity with automation or follow up workflows Personality Traits:Charismatic and naturally conversationalConfident without sounding aggre