Sr Managed Services Consultant

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job DescriptionMeet our Managed Services Team! Our Managed Services Team at Sprinklr is responsible for driving product retention, consumption, adoption and growth across a global portfolio of customers. We believe that listening and developing a deep understanding of each customers’ objectives, together with the application of purpose-built solutions to address those requirements at scale, is the winning formula for long term success and growth of the business. Our execution is defined by the 3 focus areas or ‘Obsessions’. Our Customer Obsession is going the full distance in understanding what value means to each member of the customers’ organization. Our Product Obsession is developing and refining our technology as a way of life. Our Learning Obsession is constantly empowering every team member to reach their full potential. We believe that our clear vision, and robust global execution will enable us to make our customers ‘happier’. What You'll DoWe are looking for someone who can ensure the following outcomes for every customer - Deliver Value: Be able to deliver on, and communicate the value associated with the customer’s investment in Sprinklr solutions through the Sprinklr platform to guarantee retention & customer growth. Drive Adoption: Drive adoption and usage of new products and features across multiple business units, teams, and markets within a single customer. Establish Relationships: Establish and nurture relationships built on trust with every new customer, develop client and agency champions, and identify key stakeholders. Strategic Business Partner: Become your customer’s day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr. What Are Your ResponsibilitiesEnsure that every customer derives the most value possible from the platform leading to retention and business expansion. Identify, comprehend and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges. Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions. Analyze and elevate customer’s consumption of contract, adoption of the product and generation of upsell or cross-sell. Act as day-to-day contact for stakeholders in brand, agencies and for System Administrators. Assist world’s leading brands and their agencies in seamlessly building social media campaigns & process-flows mapped to their business needs, through Sprinklr. Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases and functionalities are fulfilled. Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements. Proactively identify opportunities to improve operational efficiencies and find suitable entities which could benefit from utilising AI to drive greater ROI. Establish and nurture senior level relationships built on trust, develop client champions and identify key stakeholders. Capture development areas for product improvement and collaborate with product managers and engineering for necessary corrective actions. Actively make sure you are knowledgeable on native channel’s products package. Work with clients to improve the social service itself and its alignment with the client's core business. Provide on-going training support and ad hoc training sessions to always keep customers educated on Sprinklr’s know-hows. Actively make sure that you are knowledgeable on all Sprinklr software products. Identify opportunities for customer references and case studies. Maintain platform relevancy according to changes in business needs. Who You Are & What Makes You Qualified 4+ years of experience in account management at a brand, agency or tech company. Experience in web technologies, CRM or SaaS platforms and digital marketing experience across social platforms. Strong product acumen & evangelization experience with the aptitude to