IT Support Engineer - Helpdesk ServiceDesk (Work from home)

Are You Our Next Team Member?Do you love technology, solving problems, and delivering exceptional customer experiences? Do you thrive in a fast-paced, client-focused, and challenging role? If you enjoy IT support, customer service, and helping businesses succeed, we want to hear from you! About EasyITGuysEstablished in 2009, EasyITGuys is a family-owned IT and cybersecurity company. We provide managed IT services to businesses and premium home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach. At EasyITGuys, we don’t just solve IT problems—we create experiences that leave clients saying, “Wow, that was amazing!”📌 Learn more about us: About Us | Client Ticket Surveys | Public Reviews 📌 Follow us: Facebook | LinkedIn | Google | X (Twitter) | Instagram | YouTube | TikTokThe Opportunity📍 Position: IT Sales & Support Engineer / Consultant / Specialist 📍 Location: 100% Remote (U.S. only) 📍 Schedule: Monday – Friday, 8 AM – 4:30 PM or 9 AM – 5:30 PM CST 📍 Type: Full-Time, Hourly What You’ll DoProvide technical support and IT consulting for business clientsSolve IT challenges through troubleshooting and software solutionsBalance support and sales—help clients while identifying their technology needsWork closely with businesses, building strong, long-term relationshipsContinue expanding your knowledge in a fast-paced, evolving IT environmentWho We’re Looking ForIndustry Experience✅ MSP/MSSP Experience: 3-5+ years ✅ IT Support Experience: 3-5+ years ✅ IT Sales Experience: 1-2+ years ✅ Client Segment Experience: 3-5+ years supporting businesses ✅ Remote/Hybrid Experience: 2-3+ years Core Technical Skills (1-3 Years Preferred)🖥 Support & Systems (Highly Desirable)Microsoft Teams, Microsoft 365Repairshopr / SyncroKeeper Password ManagerConnectWise (Manage, Automate, Control, CPQ, BrightGauge, & More!)Monday.com🛠 Devices & InfrastructureFortinet Firewalls, Switches, APsSonicWALL Firewalls, Switches, APsUbiquiti Routers, Switches, and APs🔧 Additional SkillsTyping speed: 40 WPM minimum, 60+ WPM preferredAS/BS Degree preferredCertifications (CompTIA, Microsoft, Cisco, etc.) a plusRequired Skills & ExperienceActive Directory & Group PolicyWindows OS, Microsoft Office, Windows Server, VPN ConfigurationOffice 365 AdministrationStrong customer relationship & sales skillsAbility to train and support non-technical usersExcellent time management & prioritizationExperience with onsite services & projectsSales & Customer Success – Excellence is Our Standard ⭐ Obsessed with Client Satisfaction: You love earning 5-star CSAT scores and making a real difference.Recognized Excellence: Clients, peers, and leadership consistently acknowledge your impact (Employee Awards & Recognition) Driven to Win: You thrive in a high-performance environment, consistently excelling in sales & support metrics.What You Get – Be Part of Something Bigger 🚀 We’re a mission-driven company that believes in culture, excellence, and continuous growth. When you join our team, you gain more than a job—you become part of a community that values your voice, invests in your future, and supports your success. 💰 Competitive Pay & Compensation Accelerators – Performance-based profit sharing rewards your hard work. 🏥 Comprehensive Benefits – Medical, Dental, & Vision Insurance for your well-being. 📈 Future-Focused – 401K & Retirement Benefits to build financial security. 🎯 Professional Growth – Continuously level up your skills, knowledge, and expertise 🌴 Work-Life Balance – Paid Time Off (Vacation, Sick, Personal) & Paid Holidays. 💡 Your Voice Matters – A small-business culture where your ideas make an impact. ⚡ High-Energy, Fast-Paced Work – A team of go-getters who love what they do.Ready to Join the Team?Apply today and become a part of EasyITGuys!Salary: 45000 - 55000Experience: 3 - 5 yearsOriginally posted on Himalayas