Software Support Analyst II

The Software Support Analyst II provides front-line technical support to clients for our proprietary software applications used in government system implementations.RequirementsProvide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.Build and maintain effective relationships with team members, management, in-house software developers and clients.Identify, troubleshoot and resolve application issues.Communicate and escalate issues that cannot be resolved to the appropriate team member(s).Document all reported issues and task details; analyze gathered data.Deploy and provide training on software applications to new clients and new versions to current clients.Originally posted on Himalayas