Account Coordinator

Workforce Classification:TelecommuterJoin Our Team: Do Meaningful Work and Improve People’s Lives Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.Premera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose. By investing in our employees and fostering a culture of collaboration and continuous development, we’re able to better serve our customers. It’s this commitment that has earned us recognition as one of the best companies to work for. Learn more about our recent awards and recognitions as a greatest workplace.Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com/.Be the engine that keeps growth moving. As an Account Coordinator, you’ll play a pivotal role in helping Premera win and retain business by keeping renewals and new sales implementations on track—aligning people, processes, and deadlines so producers and employer groups have what they need, when they need it. Your attention to detail and ability to coordinate across teams will directly improve the customer experience, strengthen key relationships, and help ensure a seamless path from quote to implementation.This position contributes to Premera’s success by coordinating and participating in the necessary activities to sell new business and/or retain existing business across multiple regions. The Account Coordinator is tasked with ensuring that the documents, processes, procedures, systems and timelines are aligned to renew existing business or sell and implement new business. Working closely with internal and external stakeholders and the New Sales and Account Management team, the Account Coordinator is accountable for business and system processes to support assigned producers and accounts. This role is generally assigned to small groups of less than 50, or to less complex accounts.What you will do:Document, communicate and monitor internal and external timelines required to guarantee renewal or new sale implementation success for the defined market segment.Ensure that producer and/or employer group data submissions are accurate, complete and meet assigned deadlines. Responsible for understanding product or service and entering complete and accurate data into appropriate business application or system. Maintain appropriate sales systems including account info, quoting business, generating proposals, renewal exhibits and accurate reporting.Attend or conduct employee meetings and/or benefit fairs.Perform troubleshooting and provide guidance to producer groups on external sales systems. Work collaboratively within the Sales Support team to provide back-up support as dictated by business needs. Participate in system User Acceptance Testing for system enhancements. Participate in activities and workgroups to improve processes and procedures to improve the customers experience. Facilitate issue resolution by working cross functionally to ensure that customer needs have been met.Other duties as assigned.What you will bring:Associates degree or two (2) years of work experience (Required).Two (2) years of sales and/or customer service experience (Required).Bachelor’s degree.Knowledge of Premera products, operations, policies and underwriting guidelines.Experience with Seibel or other CRM applications helpful but not required.What you will gain: Cross-functional coordination & stakeholder management Get better at aligning priorities across sales, account management, operations, and external partners—especially when different groups have competing timelines.Process improvement / operational thinking Learn how to spot friction in workflows, suggest fixes, and help teams adopt smoother processes that improve consistency and customer experience.Business data quality & analytical judgment Strengthen your ability to interpret what “good data” looks like, catch issues early, and understand downstream impacts (e.g., quoting, renewals, reporting).Professional communication & influence without authority Improve how you write, follow up, and escalate diplomatically—moving work forward even when you don’t “own” the other person’s priorities.Systems fluency (CRM and sales-support tools) & tech adaptability Build confidence navigating sales systems/CRMs, learning new tool features quickly, and translating system limitations into practical workarounds.Premera total rewardsOur comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including:Medical, vision, and dental cove