CRM Administrator & Technical Support (Night Shift)

Headquarters: Manila, 00, Philippines URL: http://wingmangroup.com.au Job descriptionAbout the RoleWe're looking for a highly organized and customer-focused CRM Administrator & Technical Support professional to join our growing team.This role is primarily responsible for managing customer relationships, memberships, CRM administration, and customer enquiries during the overnight shift. You'll be the main point of contact for members, ensuring they receive exceptional support while maintaining accurate CRM records.In addition to CRM responsibilities, you'll provide basic first-line technical support for a small number of member enquiries each night. Most technical issues are straightforward and involve guiding members through login issues, access concerns, or simple troubleshooting. Training will be provided on our client's systems.If you enjoy customer service, have excellent attention to detail, and are comfortable learning basic technical troubleshooting, we'd love to hear from you.What You'll DoCRM & Customer Support (Primary Responsibilities)Respond to member enquiries via phone, email, and messaging platformsManage new member onboarding and account setupProcess membership cancellations, changes, and offboarding requestsMaintain accurate customer information within the CRMFollow up on customer reviews and feedbackAssist members with bookings, memberships, and general enquiriesDeliver outstanding customer service with professionalism and empathyTechnical Support (Secondary Responsibilities)Provide first-level troubleshooting for common member issuesAssist members with access, login, and system-related enquiriesUse remote support tools (such as TeamViewer) when requiredEscalate unresolved issues to the appropriate teamCoordinate with on-site staff when physical assistance is neededPrepare weekly overnight support reportsWhat We're Looking ForRequired QualificationsMinimum 2 years of CRM Administration, Customer Service, or Customer Support experienceExcellent written and spoken English communication skillsStrong attention to detail and data accuracyExperience handling customer enquiries across multiple communication channelsComfortable working independently during overnight shiftsStrong problem-solving and organizational skillsReliable internet connection and suitable home office setupPreferred QualificationsExperience in a membership, subscription, SaaS, hospitality, fitness, or service-based businessExperience using CRM systems (HubSpot, Salesforce, Zoho, Microsoft Dynamics, or similar)Basic technical support or IT Helpdesk experienceExperience using remote support software (TeamViewer, AnyDesk, Remote Desktop, etc.)Job TypeFull-timeRemoteIndependent Contractor (ICA)ShiftNight Shift (6:00 PM – 2:00 AM AEST)Job requirementsTechnical Requirements:Equipment is self-providedComputer:RAM: 8GBHDDISDD: 512 GBPU/Processor: Intel Core i5 or AMD Ryzen 5 (12th generation or newest)Operating System: Windows 11 Home or ProPower Backup: Power station, Powerbank, UPS, and etc.Extra Display: Secondary/External MonitorAudio & Video: Noise-Cancelling Headset + Web CamInternet Speed: 40-50 Mbps minimum bandwidth speed for both Download and Uploads.Contractor Perks & Rewards:20 Paid Time OffReferral Bonus - 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract)Annual Trip - connect with the broader Wingman community in personDedicated Support Contact (CSM) - someone to help you succeed and stay connectedAccess to a Network = collaborate with follow contractors and onshore specialistsOpportunities to Upskill - optional sessions, peer learning, and developmental pathwaysMore Work, More Opportunity - potential for additional contracts, Statements of Work, or expanded workloadsHigh-Impact Projects - work alongside top-tier Australian partners on meaningful assignmentsFlexibility First - deliver your work in your way, with full autonomy on how you achieve outcomesAdvisory Support - HR, Tax, and setup guidance available to make contracting seamless100% Work-From-Home Contracts - all engagements designed for remote deliveryPre-engagement requirements for Independent Contractors:BiR as you are a contractor (Required to submit any contributions required by the government.)NBI or Police ClearanceAny Government-issued 10Note: If you think you have the skills and experience we are looking for but are short on technical requirements, don’t hesitate to reach out to us to discuss the matter.RemotePhilippines40 - 40 hours per weekFull-time, Fixed-termAll done!Your application has been successfully submitted!Other jobsYou've already applied for this jobWe appreciate your interest in this position. Unfortunately, you have already applied for this job. To apply: https://weworkremotely.com/remote-jobs/wingman-group-pty-crm-administrator-technical-support-night-shift