Branch Coordinator

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.The anticipated salary range for this position is $20.00 - $22.00 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.Branch Coordinator- RemoteAbout the Role If you believe healthcare should feel human, this role puts you right at the center of that mission. Our Branch Coordinators are often the first and most consistent point of contact for patients and their caregivers. Whether in person or over the phone, you deliver thoughtful, responsive service during moments that truly matter.Why This Branch Coordinator Role Is Different In this role, you take ownership of the full experience, helping coordinate timely equipment delivery, navigating insurance coverage, and ensuring each patient feels supported every step of the way. This isn’t just about managing logistics. It’s about making sure someone’s recovery journey is smoother because you were there to guide it. Key HighlightsStable schedule with flexibilityCareer growth opportunitiesSupportive leadershipScheduleMonday–Friday, 8:30 AM–5:00 PMThis is a fully remote role; candidates must reside in Arizona (AZ)Salary Range $20.00 - $22.00 per hour.Pay varies based on experience, skills, and locationWhat You’ll DoServe as the first point of contact for patients arriving at the branch, creating a welcoming and supportive experienceAnswer inbound calls, provide clear information, and resolve common questions or concernsPartner with the branch team to identify solutions and coordinate timely equipment delivery to meet patient needsWork closely with the sales team, referral sources, and patients to collect required documentation, secure health plan authorizations, and ensure compliance with insurance guidelinesReview new and existing patient accounts to help maximize health plan benefits and accelerate access to needed equipment and careProactively follow up with patients to confirm satisfaction and address any outstanding needsTest equipment functionality as needed to ensure quality and readinessContribute to overall branch success by supporting additional responsibilities as assignedRequiredHigh school diploma or equivalentAt least one-year of related work experienceEnglish reading, writing, and speaking skillsTop Attributes for Success:Strong computer proficiency, including Microsoft Office programsAbility to effectively multitask in a fast‑paced environmentProven problem‑solving skills with good judgmentCreative thinker with the ability to think outside the boxWillingness to learnDependabilityAdaptabilityStrong customer service and bedside mannerTime managementEffective communication in person, on the phone, and electronicallyWhy You’ll Love Working HereYou make a meaningful impact on patients' livesSupportive team environmentTransparent and hands‑on leadershipPredictable schedule with some flexibilityTraining and development opportunitiesIndependent work with strong team supportEducation and/or ExperienceAt least two years’ experience in an office environment, healthcare setting or call centerExperience utilizing multi-line phone-system.Physical DemandsThe role requires frequent use of the hands to write, type, handle documents, and operate computers, phones, and handheld devices. Employees must regularly read documents clearly and write neatly and accurately while engaging in constant talking and hearing. The position involves varied physical movements, including sitting, standing, walking, reaching, kneeling, stooping, and crouching. It also requires both close and distance vision. Occasionally, the employee may need to stand, lift, push, or pull items weighing between 10 and 40 pounds.Work EnvironmentWork is performed in an office setting with exposure to moderate noise and indoor fluorescent lighting. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.#AccendraHealthTeammate BenefitsAs an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s st