Principal Customer Engineer

Job Title:Principal Customer EngineerJob DescriptionWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futuresWe are seeking aPrincipal Customer Engineerwho serves as atechnical authority and trusted advisorfor enterprise and public sector customers adopting and optimizingAzure Virtual Desktop, Windows 365, and Azure IaaS–based virtualization platforms.This role operates at astrategic and architectural level, combining deep technical expertise with executive engagement. The Principal Customer Engineer drives complex modernization initiatives, influences customer technology strategy, and ensures successful outcomes across hybrid and cloud environments.Key ResponsibilitiesAct as theprimary technical authorityfor Azure Virtual Desktop, Windows 365, and Azure IaaS virtualization scenariosLeadend-to-end architecture designfor large-scale, mission-critical hybrid and cloud environmentsAdvise customers onenterprise virtualization strategy, including modernization and migration from legacy and VMware-based platformsPartner withC-level executives, enterprise architects, and senior IT leadershipto align technical solutions with business objectivesDrivecomplex architectural decisions, risk mitigation strategies, and long-term platform optimizationLead technical governance for customer engagements, ensuring architectural consistency, resiliency, security, and operational excellenceMentor and guide other engineers; act as atechnical role model and escalation pointInfluence customer roadmaps through deep understanding ofMicrosoft Modern IT Architecture and cloud strategyCore Technical ExpertiseAzure & Virtual Desktop PlatformsAzure Virtual Desktop (AVD)– enterprise-scale architecture, performance optimization, security, and cost governanceWindows 365 (Cloud PC)– strategic positioning, design, and integration into enterprise endpoint strategiesAzure IaaS– expert-level knowledge of:Compute, networking, storage, identity, and securityHigh availability, resiliency, and disaster recovery patternsAzure Arc– hybrid and multi-cloud management and governanceAzure Backup & Azure Site Recovery– business continuity architecture and recovery designWindows Server & VirtualizationWindows Server (2012 R2 – 2025)at expert levelDeep expertise invirtualization and migration, including:VMware to Hyper‑VVMware to Azure Virtual MachinesAzure VMware SolutionAzure Stack HCIFailover Clusteringand advanced high-availability architecturesSystem Center Virtual Machine Manager (SCVMM)AdvancedWindows performance engineering, diagnostics, and troubleshootingExperience & Background15+ yearsof experience in customer-facing technical roles, including:Enterprise and cloud architectureInfrastructure operations and modernizationAdvanced technical consulting and advisory servicesProven success leadinglarge-scale, complex hybrid and cloud transformationsStrong understanding ofenterprise IT operating models and modernization journeysDemonstrated track record of:Designing and delivering strategic architecturesOperating and optimizing mission-critical environmentsDriving long-term customer success and platform adoptionExpert-level knowledge ofMicrosoft enterprise platforms and ecosystemAdvanced level of English and good level of DutchLeadership & Customer I