REMOTE Client Relationship Analyst

**Come join our amazing team and work remote from home!** The Client Relationship Analyst will be responsible for capturing and documenting client/investor servicing requirements, creating investor presentations, performing ad hoc analysis, and assisting in loan servicing transfers, change management, process improvement and client relations activities. Work with all levels of management (including senior executive levels) and non\-management staff in an effort to maintain, support and drive results with respect to mortgage servicing counterparty relationships. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The approved Target Pay range for this position is $65,000 to $85,000\. **What you'll do:** * Learn all aspects of the business process, key performance drivers, and operational report metrics. * Gain expert knowledge of the operational systems and utilization within the business process. * Gather and document client/investor servicing requirements. * Participate in the initial diligence process; analyze loan portfolio data, identify delinquency rates and other key portfolio metrics. * Ensure required documents, approvals and instructions are in place for relationship servicing. * Consult with internal/external clients on industry or organizational changes affecting the delivery of services. * Coordinate the quality control process between investors and internal business units to ensure alignment between investor loan servicing guidelines and CMS servicing operations. * Perform loan data analysis to validate and communicate test results to client/investor or internal business unit. * Analyze investor, prospective business plans and service requirements to ensure compliance with contractual requirements. * Ensure account documentation is up\-to\-date and accurate. * Participate in project communications, training materials, and business procedures/documentation. * Coordinate with appropriate internal departments regarding client/investor instructions and process changes. * Assist with change management and process improvement. * Analyze portfolio performance and recommend opportunities for improved service delivery. * Evaluate process recommendations received from internal departments and determine appropriate corrective action. * Propose solutions for any potential reputational exposure or related service issues. * Maintain compliance with CMS policies and procedures. * Escalate issues of risk concern to management, and maintain appropriate data integrity and confidentiality. * Independently manage assigned counterparty relationship(s) with limited reliance on management. * Willingly accepts and implements direction and strives to exceed departmental standards and operational goals. * Applies critical thinking to develop solutions with problem solving skills. * Actively participate in investor presentations with Senior Management. * P