Bilingual Outbound Enrollment Specialist

Role overview As a Bilingual Outbound Enrollment Specialist, you will play a critical role in helping Spanish and English speaking members access expert medical opinions through Transcarent’s 2nd.MD program. You’ll connect with eligible members by phone, explain how the program works, answer questions, and guide them through enrollment.This is a high-volume, outbound calling role for someone who is comfortable working toward goals and enjoys influencing decisions through clear, empathetic conversations. You will proactively reach out to members, communicate the value of Transcarent’s 2nd.MD service, address hesitation, and motivate next steps. Success in this role requires strong communication skills in both Spanish and English, resilience, and consistency in meeting engagement and enrollment goals—while maintaining a positive, professional member experience.A Day in the LifeMake 100+ outbound calls per day to engage eligible members in both Spanish and EnglishDrive member activation and enrollment by clearly explaining the benefits of Transcarent and 2nd.MD servicesUse consultative conversation skills to understand member needs, address concerns, and overcome objectionsSupport members through the end-to-end enrollment process, confirming next steps and required informationCollect relevant health and background information and route members efficiently to the appropriate clinical resourcesBuild rapport quickly and establish trust to support member decision-making across diverse cultural and language needsManage follow-up activities to re-engage members and close open enrollment opportunitiesAccurately document conversations, language preference, outcomes, and next steps in internal systemsMaintain an organized pipeline of outreach and follow-up activitiesPartner closely with an integrated care team to support timely care coordinationConsistently meet or exceed individual and team performance targets, including engagement and enrollment metricsWhat We’re Looking ForFluency in Spanish and English required (verbal and written)Available to work the following schedule: Monday - Friday, 9:00 a.m. to 6:00 p.m CST 2+ years of experience in inside sales, member enrollment, or high-volume outreachProven success in high-volume outbound calling environmentsExperience with cold calling and proactive outreachComfort working toward individual performance targets and goalsStrong persuasive and consultative communication skills, with the ability to simplify complex information for membersAbility to stay organized and positive in a fast-paced, metrics-driven environmentJob Type: Full-time, Fully Remote Compensation: Base rate of $20.50/hour + uncapped monthly incentive bonus based on enrollmentsWho we areTranscarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn.At Transcarent, our values guide everything we do:People First: We prioritize our Members, clients, and each other in every decisionCare: Every decision starts with improving health and care for our MembersResilience: We push boundaries and take the uncharted path to change an industryResults: We take ownership, solve with speed, and deliver for our people and each otherHumble and Human: We lead with humility, bring fun to tough moments, and go further togetherTotal RewardsIndividual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options. Our benefits and perks programs include, but are not limited to: Competitive medical, dental, and vision coverage Competitive 401(k) Plan with a generous company match Flexible Time Off/Paid Time Off, 13 paid holidays Protection Plans including Life Insurance, Disability Insurance, and Supplemental InsuranceMental Health and Wellness benefits Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a per