IT Systems & Support Specialist

IT Systems \& Support Specialist **Guild Garage Group — Corporate IT** Role is 100% remote with occasional travel to company sites around the USA Preferred locations: Pacific or Mountain Time Zones, Arizona and Utah residents a plus Pay: $50,000\-60,000 annually **About the Role** The IT Systems \& Support Specialist is a versatile, hands\-on position responsible for ensuring Guild's employees, brands, and core systems operate smoothly. You will provide front\-line and Tier 2 support across multiple brands, administer key applications (ServiceTitan, Microsoft 365/Entra ID, Intune/Autopilot, IBM MaaS360\), and maintain reliable, secure networks (Wi\-Fi, firewalls, VPN). This role partners with our co\-managed helpdesk and internal teams to resolve issues, document solutions, and drive process improvements as we onboard new acquisitions and standardize technology across the group. **K****ey Responsibilities** **End‑User \& Brand Support** * Deliver responsive support via tickets, chat, and onsite visits; triage, troubleshoot, and resolve Windows/macOS, Office apps, printers, and peripheral issues. * Onboard and offboard employees: accounts, licenses, devices, and access; ensure policy compliance and accurate documentation. * Partner with the co‑managed helpdesk to meet SLAs and escalate effectively; contribute knowledge base articles and runbooks. **Application Administration \& Support** * ServiceTitan: basic troubleshooting, user provisioning, permissions, MFA/SSO, integrations coordination, scheduled reports * Microsoft 365/Entra ID: identity/access (MFA, Conditional Access), Exchange/Teams/SharePoint/OneDrive support, license management. * Intune/Autopilot \& Defender: device enrollment, compliance policies, configuration profiles, patching/AV health, and reporting. * IBM MaaS360: mobile device enrollment, profiles, app protection, compliance monitoring, and issue remediation. * Assist with other corporate systems (e.g., ADP, Sage Intacct, Beekeeper) in partnership with functional owners. **Network \& Infrastructure** * Maintain reliable site networks: Wi‑Fi, switching, firewalls, VPN; assist with ISP coordination and circuit cutovers. * Implement and validate VLANs, SSIDs, guest networks, and basic QoS to ensure strong performance for voice and field apps. * Support conference room AV and connectivity; troubleshoot VoIP/telephony escalations in coordination with vendors. **Security, Compliance \& Reliability** * Enforce security baselines across endpoints and apps (MFA, device encryption, conditional access, email security). * Monitor endpoint posture (Defender/Intune/MaaS360\) and remediate non‑compliance; contribute to incident response procedures. * Support deployment and health of EDR/monitoring agents (e.g., Huntress) and participate in alert triage. * Perform backups/restore testing for critical systems as assigned; document recovery steps. **Projects \& Continuous Improvement** * Assist with brand m