Reserve Ambassador / Concierge

Employer: Turner Enterprises Management, LLCPosition: Reserve Ambassador / ConciergeLocation: Remote (Eligible to be based in NM, KS, NE, SD, MT, GA or FL; supporting Ted Turner Reserves properties)Type: Full Time Term / Hourly / Non-Exempt / Benefits-EligibleTerm Length: 10 MonthsHousing: NoAre you ready to embark on a journey where luxury meets sustainability? Have you dreamed of working for a world-class hospitality brand that boasts some of North America’s largest privately owned landscapes? AtTed Turner Reserves, we connect people with nature by providing one-of-a-kind outdoor experiences in luxury settings, and we’re looking for passionate, energetic individuals to be part of our growing team.Our premier Reserve,Vermejo, is currently seeking a dynamic and enthusiastic Reserve Ambassador / Concierge. If you have a passion for hospitality, the great outdoors, and connecting with people, this is your opportunity to shine!ABOUT THE POSITIONAs a Reserve Ambassador / Concierge, you will be the face of guest services, representing Vermejo’s commitment to curating exceptional and personalized experiences for every guest. This dynamic role combines superior concierge services, comprehensive knowledge of our unique offerings, and proactive engagement to exceed guest expectations.You will also be responsible for:Overseeing external vendors by providing clear feedback and training, facilitating cross-training opportunities, conducting periodic site inspections, and ensuring timely and accurate processing of vendor invoices.Actively promoting and booking guest reservations, activities, spa treatments, and dining experiences. Utilizing sales techniques to enhance revenue through thoughtful upselling and cross-promotions for multiple properties within the collection.Developing a comprehensive understanding of Vermejo’s offerings and using this knowledge to guide guests in crafting unforgettable stays. Maintaining active and personalized communication from initial booking through departure.Managing guest itineraries and corresponding with guests via phone and email to customize experiences. Serving as a friendly and knowledgeable point of contact for guests during their stay.Working closely with Activities, Transportation, Food & Beverage, Spa, and Front Desk teams to synchronize guest experiences. Communicating itinerary changes promptly and taking initiative to ensure seamless service.Taking ownership of guest interactions and following up proactively to ensure a flawless experience. Regularly engaging with guests to gather feedback and resolve any concerns.Organizing and designing diverse guest events, from intimate brunches and lively barbecues to festive holiday celebrations. Managing logistics, liaising with internal operational teams, and ensuring every occasion is memorable.Performing all other duties as assigned.What this isn’t:A management or supervisory positionYOUR QUALIFICATIONSEssential:High school diploma or general education degree (GED).Excellent communication skills, both verbal and written.Proficiency with Microsoft Office, Word, Excel, and Power Point.Strong interpersonal skills with the ability to build rapport and provide exceptional service to guests.Flexibility to work various shifts, including weekends and holidays.You’ll need to present documentation establishing both identity and employment authorization within three days of hire pursuant to federal law.Preferred:Education in hospitality or related fieldExperience working in a luxury hospitalityProficiency in computer systems and hotel management softwareYOUR QUALITIESYou’re alert, friendly and eager to assist guests politely and promptly.You demonstrate care and compassion for team members, putting the needs of the team before your own.You’re self-directed, energetic, and motivated with multi-tasking capabilities.You’re creative, adaptive and willing to work with existing core resort philosophy and style.You demonstrate clean work habits and attention to detail.You conduct yourself in a professional manner in and out of the work setting.EMPLOYEE BENEFITS & PERKSThe Company offers full time employees an elite benefits package, including medical dental and vision insurance, basic life insurance, short term disability, 401(k) plan with matching contributions, paid time off and paid holidays. WORK ENVIRONMENTThis position is predominantly remote, with the majority of work performed from the employee’s home office. Employees must reside in one of the states where Turner Enterprises Management, LLC operates, including New Mexico, Kansas, Nebraska, South Dakota, Montana, Georgia, or Florida.On-site training at Vermejo Reserve, a Ted Turner Reserve located in Raton, New Mexico, will be required at the start of employment. Periodic in-person training, meetings, or business travel may also be required at Vermejo or other Ted Turner Reserve properties based on operational needs.Employees are expected to maintain reliable internet access, a professio