Implementation Engineer

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of elevating purpose, inventing tomorrow, delivering with urgency, serving with integrity, and winning together, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. RapidSOS is ​​the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams – enabling faster, smarter and more accurate emergency response. Real-time data from the world’s largest safety network of 700M+ devices, 200+ global enterprises, and 23,000+ federal, state and local agencies fuels the RapidSOS HARMONY AI engine that delivers this intelligence to those who need it most. Learn more at www.RapidSOS.com.What this role is about: As an Implementation Engineer, you will own the full technical lifecycle of our B2B partner integrations — from onboarding through long-term operational success. At RapidSOS, these integrations are mission-critical, helping ensure life-saving data reliably reaches emergency responders when it matters most. You’ll lead partners through implementation while also supporting the long-term health, reliability, and evolution of those integrations over time.You’ll serve as a technical lead and trusted partner to customer engineering teams, developing deep expertise in RapidSOS’s ingress APIs and integration ecosystem. This includes guiding partners on best practices, staying current on new capabilities and releases, and proactively identifying opportunities to strengthen and scale integrations as partner needs grow.If you thrive in a fast-moving, mission-driven environment and enjoy working at the intersection of technology, partnerships, and real-world impact, this is an opportunity to play a key role in helping expand and strengthen the infrastructure behind modern public safety.What you’ll do: Serve as the primary technical point of contact for B2B partners across onboarding and ongoing account managementOwn launch timelines and technical implementation plans for new integrationsDesign and advise on end-to-end workflows, integration logic, and scalable technical architecturesPartner with Customer Success to monitor post-live health, performance, and operational stability of strategic accountsProactively identify risks, integration gaps, or optimization opportunities and drive resolutionTroubleshoot complex API and integration issues across distributed systemsWork cross-functionally with operations, product, engineering, sales engineering, and account management to align technical execution with business outcomesSupport international business development teams in implementing and scaling solutions efficientlyProvide project management oversight and structured feedback to Engineering on new product features impacting partnersWhat we’re looking for in our ideal candidate: 3+ years of experience as an Implementation Engineer, Integrations Engineer, Technical Account Manager, Solutions Architect, or Technical Project/Program Manager working directly with customersProficiency with Python, and is using AI tools to enhance acceleration of development & proactive about leveraging emerging technologiesStrong understanding of REST APIs, webhooks, conditional logic, and system integrationsDemonstrated success managing external technical stakeholders and improving the efficiency, reliability, or scalability of software integrationsExperience supporting customer environments post go-live and maintaining operational health of live integrationsFamiliarity with customer support and ticketing workflows (Zendesk, Jira, or similar tools)Track record of managing multiple clients and concurrent technical initiatives with clear prioritizationStrong communication skills with both technical and executive stakeholdersComfort operating in a high-growth environment where priorities shift quicklySelf-motivated, data-driven, solutions-oriented, and comfortable taking ownershipWillingness to both collaborate cross-functionally and independently drive initiativesAbility and willingness to work a full-time schedule that includes weekend days (Saturday and Sunday), travel a few days per quarter for internal team gatherings, and participate in a weekly on-call rotationNice-to-have experience (but not required!):Familiarity with Git What we offer: The chance to work with a passionate team on solving one of the largest challenges globally Competitive salary and benefits and equity participation A dynamic, flexible and fun start-up work environment with a highly talented teamIf you're curious to learn more about RapidSOS, you can check out https://rapids