Customer Support Representative (Part-Time)

Who we are:Agworld is the Collaborative Agricultural Information System of choice for 10,000+ growers, agronomists, ag retailers and contractors throughout the United States, Canada, Australia, New Zealand and South Africa to manage over 200 million acres of cropping annually. With Agworld, they are able to collect data at every level of their operation and share this data with everyone that matters to them. Agworld is the agricultural industry’s preferred system for creating crop plans, agronomic recommendations, fertilizer scripts, budgets, spray records, and a wide variety of reports.With Agworld, service providers such as agronomists, ag retailers and contractors now have a way to digitally collaborate with their grower clients and vice-versa. Growers can digitally receive crop plans, recommendations, budgets and much more from their trusted partners, and send work orders, application records and other information to anyone who needs access to it. With Agworld you cut out unnecessary emails, phone calls and text messages, and instead can rely on having access to up-to-date information on your iPhone, iPad or computer at all times. Growers, their staff, agronomists, input providers, contractors, banks, accountants, land owners and many other stakeholders are now able to work together on the same set of data.Part of Semios GroupAgworld is part of Semios Group. Founded in 2010, Semios Group is a leading agricultural technology company helping growers, agronomists, and ag retailers manage over 100 million acres across five countries. Semios pioneered variable-rate pheromone-based mating disruption in orchards and has since expanded into a comprehensive portfolio covering crop protection, water management, frost control, automation, and a leading farm management information system. Semios Group includes trusted brands such as Semios, Agworld, Altrac, and Greenbook. We continue to drive the next generation of digital agriculture, supporting growers, agronomists and ag retailers in improving sustainability and profitability.Who you are:You genuinely want to help growers and those around them, and are intricately aware of the challenges they face on a daily basis. Our team comprises individuals who love agriculture, nothing is more important than knowing your clients - regardless of your role within the company!Curious, collaborative, and impact-driven, you're eager to learn, innovate, and shape the future of digital agriculture alongside a team that shares your commitment to driving meaningful change.The Customer Support Representative ensures clients are equipped to use the Agworld platform effectively to support operational efficiency and regulatory outcomes. This role is primarily responsible for onboarding customer data into the platform and initiating data entry processes for new customers, while also supporting customers experiencing technical issues by providing timely, accurate, and high-quality assistance. This position will troubleshoot software issues, guide users through solutions, and escalate complex problems to the Customer Success Team. This role requires a detail-oriented mindset to accurately onboard new customer data while maintaining professional customer-facing communication and etiquette. What you will do:Customer Insights & Continuous ImprovementMigrate customer’s data through the onboarding lifecycle and thereafterMaintain expertise on Agworld product featuresServe as a detail-oriented expert while migrating customer data to the Agworld platformCollaborate with the Customer Success Team to resolve complex customer needs or feature requestsTechnical SupportRespond to customer inquiries via email and chat in a timely and professional mannerDiagnose and troubleshoot technical issues related to the Agworld platformEscalate complex technical issues to the Customer Success team with detailed notes and logsMaintain product expertise across core and advanced featuresGuide customers through product features and best practicesMaintain accurate records of customer interactions in the ticketing systemIdentify recurring issues and suggest process or product improvements with internal teamsMeet or exceed customer satisfaction goalsRequirementsWe want you to succeed, so you will need:2+ years of experience in technical support, help desk, or SaaS customer supportBachelor’s degree in Agriculture, Agronomy, Ag Business, Technical Field, or equivalent practical experienceExperience supporting growers, agronomic consultants, or farm managers using technology solutionsExposure to digital farm management systems (FMIS) or SaaS platformsUnderstanding of agronomic operations, seasonal crop planning, and grower workflows is preferredDetail-oriented and diligent note-taking skillsFamiliarity with CRM and ticketing systems (e.g., Salesforce, Jira)Strong troubleshooting and problem-solving capabilityAbility to interpret data and migrate into the platformAbility to explain technical concepts to non-technical users