Care Navigator - Dementia Care

**Job description:** Harmonic Health is a virtual dementia clinic serving patients and caregivers across the US. We are a participant in the CMS GUIDE model and focused on bringing families living with dementia relief and support with our nurse practitioner led clinical care and integration with respite providers. We are seeking a Dementia Care Navigator (DCN), experienced and passionate about supporting those living with dementia. The individual in this role will work closely in a multi\-disciplinary clinical team, serving as a valuable, contributing member of the HH team. This role provides the opportunity to work with clinical care team members, including geriatric providers, neurologists, behavioral health providers, and nurses. About the Job At Harmonic Health, the DCN is responsible for serving as the first and primary contact with patients and caregivers. The role involves proactive outreach, social and emotional support, caregiver training and education, and relationship\-building with patients and caregivers.. This role reports to the Head of Operations but works closely with Clinical Leadership. The ideal candidate is comfortable in an innovative, fast\-paced, ever\-changing new clinic environment. To thrive in this role, you will enjoy problems solving, overcoming challenges, supporting a caregivers by helping them identify and engage solutions to reduce their stress and challenges. What You Will Do *Patient, Caregiver \& Community Outreach* * Engage patients and caregivers during telehealth visits by performing a variety of Harmonic and GUIDE related assessments. * Collaborate with Harmonic clinical team to identify and address patient and caregiver needs. * Provide patients and caregivers with community resources and support based on care plan goals. This requires proactive, outside the box thinking to identify community, state, and national resources which help caregivers and patients. * Complete non\-clinical screens required for the CMS GUIDE model *Care Coordination \& Case Management* * Administer and document validated instruments required by GUIDE in a defined sequence, interpreting outcomes and addressing needs appropriately. * Maintain rapport and therapeutic relationships with patients and caregivers. * Assist caregivers in obtaining appropriate services or benefits, including advocacy, service referrals, and follow\-up. * Collaborate with community agencies, providers, and stakeholders to facilitate access to essential services. *Education, Training \& Quality* * Support dementia and elder care education initiatives for patients, caregivers, and partners. What Will You Need * 4\+ years of experience working with dementia patients, geriatric populations, or seniors in assisted living/memory care settings. * 4\+ years of experience in outreach, or relationship management (preferably in healthcare, senior living, or case management). * Experience in case management, care coordination, or senior program developme