RSS Team Manager (18 Month Contract)

About the roleLocation: Remote, CanadaTravel Expectations: As neededThe Rehabilitation Service Specialist Team Manager (RSS TM) is responsible for the successful delivery of program services within their team. This role provides mentoring and support to their team of Rehabilitation Service Specialists (RSSs) on a day-to-day basis including direct management of individual performance. The RSS TM ensures all relevant service standards and participant outcomes meet contract requirements, using performance measurements and tools to identify gaps. The RSS TM is responsible for carrying a small caseload of participant files.​​​​​​What you’ll doMaintains effective relationships with the funder and Rehabilitation Service Professionals to ensure the highest quality and consistency of service to program participantsCreates and maintains relationships and partnerships with service providers, community agencies and employers to improve participant outcomes and experiencesLeads RSSs to achieve performance and outcome goalsMonitors staffing and capacity levels at the local team levelWorks collaboratively with other RSS TMs to ensure consistency and standardized service quality across the countryMonitors and manages caseloads and workflows to ensure optimization of resources and achievement of service standards and ensuring team has the appropriate skills and expertiseEnsures Rehabilitation Plans are progressing and being re-assessed monthly, pro actively problem solving with RSS when plan is not progressing as anticipatedSupports RSS team to ensure timely, high quality and participant-centered services are provided within service standardsHires team members with appropriate skills and qualifications to perform duties required; participates in recruitment, selection, and training of staff as appropriateCoaches and mentors RSSs to support their ongoing professional and personal development goalsWhat you bringA current health professional designation, Certified Vocational Rehabilitation Professional (CVRP), or a Certified Vocational Rehabilitation Services Professional – Fellow (CVRP – F)Minimum of five (5) years’ experience in the direct provision of medical, psycho-social or vocational rehabilitation services (or a combination thereof) including the following: - Experience in conducting medical, psycho-social or vocational rehabilitation assessments - Experience working with persons living with mental or physical health problems creating barriers to civilian life - Experience working with a variety of health disciplines in an inter-disciplinary team environmentMinimum two (2) years’ supervisory experience in disability management and/or case management of rehabilitation services including: - Experience analyzing and interpreting medical, psycho-social or vocational assessments and making recommendations based upon critical analysis of information leading to the development of a comprehensive plan and program or careEmployment conditional on obtaining federal Reliability Status security clearanceBilingual (English/French)What we offerCompetitive salary of $87,700 per yearComprehensive and flexible health and dental benefitsRRSP Matching program of 1.5% base earnings (2.5% as of July 1, 2026)Ongoing learning and development opportunitiesGenerous time-off policies that promote work/life balanceA diverse and inclusive workplace with a track record of high employee engagement and teamworkThe opportunity to do work that makes a difference!Diversity, Equity, Inclusion and Belonging MatterWCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.Passion and Lived Experience Matter!If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.Originally posted on Himalayas