Call Center Representative | Communication Assistant (MN)

Description: **Call Center Representative \| Communication Assistant** **Fully Remote, MN** **Opportunity to Work\-from\-Home** **Full\-Time \& Part\-Time** **$14\.00 per hour** **18 years or older** Have you ever felt like being a part of something great? Do you have a passion for community and social impact? If you answered yes to either of these questions, CSD Call Centers may have a job for you. CSD is the largest NPO dedicated to cultivating opportunities for Deaf success. For over forty years, we have offered a wide range of programs and services designed to educate Deaf people and the public, facilitate communication through technological solutions, and support businesses with resources to hire Deaf employees. To get a glimpse of making and receiving a TTY call, Click Here CSD is looking for self\-motivated individuals with a passion for driving communication access to fill our Call Center Representative (*Communication Assistant*) positions in our Telephone Relay Service (TRS) Call Centers. The deaf and hard of hearing community relies on TRS to communicate over the phone with friends and family. At CSD Call Centers, our Customer Service Representatives (*Communication Assistants*) facilitate phone calls between deaf or hard of hearing individuals and hearing individuals. See what others have to say about CSD Contact Centers: Telephone Relay Service click here **Upcoming Training Classes:** August 24, 2026 (3\-4 weeks virtual training) **Benefits:** * Opportunity to work from home *\*\*Must meet qualifications to work from home* * Starting wage of $14 per hour * Hiring for full and part\-time positions * Eligible for salary increases twice a year * Paid time off (for all employees) * Remote Work Stipend * Employee Assistance Program (available immediately, no employee cost) * Employee rewards for good attendance and performance * Student loan forgiveness eligibility (due to non\-profit status) * Shift differentials available for overnight shifts, Speech to Speech, and Bilingual agents **No sales, no quotas, no tech support, no customer conflict de\-escalation***\* Shift differentials and specialty rates are subject to change in accordance with business needs and organizational policies* Requirements: **Call Center Representative \| CSD Communication Assistant** A Communication Assistant relays telephone calls between deaf, hard of hearing, and speech\-impaired consumers (TTY users) and hearing consumers through the telephone network. **Knowledge, Skills, and Abilities:** *To perform the essential functions of this position successfully, an individual should demonstrate the following competencies*: * Excellent communication skills * Ability to speak clearly and pronounce and enunciate complex words and sentence structure; ability to effectively verbally communicate using voice inflection, adjust tone and volume * Ability to read text aloud from a computer and listen to spoken word and transcribe to text on