Senior Customer Solutions Resident Architect

About Us dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 90,000 teams every week, driving data transformations and AI use cases. As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Platform customers, including AstraZeneca, Sky, Nasdaq, Volvo, JetBlue, and SafetyCulture. We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners:Reliable, high-quality data is the fuel that propels AI-powered data engineering.
AI is changing data work, fast. dbt’s data control plane keeps data engineers ahead of that curve.We empower engineers to deliver reliable, governed data faster, cheaper, and at scale.dbt Labs is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for enterprise teams around the world. And we’re just getting started.. We’re growing fast and building a team of passionate, curious people across the globe. Learn more about what makes us special by checking out our values.Location: Remote, USAbout the RoleWe are seeking an experienced Senior Customer Solutions Resident Architects to join our team. In this role, you will drive critical customer outcomes by delivering high-impact technical guidance to strategic accounts. You will be part of a high-visibility initiative that supports pre-sales, accelerates adoption, enables key migrations, and mitigates churn risks.This role is designed to deploy RA-level expertise flexibly, aligning with customer and business needs to drive growth, retention, and expansion.What You'll DoAccelerate Customer Success Across the LifecycleSupport strategic pre-sales opportunities by providing technical expertise to prospectsAssist in launching and onboarding new customers who have not purchased RA services, ensuring they successfully adopt dbt CloudExecute proactive adoption plays, including migrations, new feature implementations (e.g., Semantic Layer, Mesh), and major version upgradesLead reactive adoption initiatives to de-risk churn or contraction and position accounts for future growthDeliver Technical ExcellenceAdvise on architecture, design, implementation, troubleshooting, and best practices in dbt Cloud environmentsBuild solution MVPs and guide long-term technical strategies tailored to customer needsEngage on multiple projects simultaneously with clear scoping, start and end dates, and outcome trackingCollaborate Across TeamsPartner closely with Customer Solutions Architects (CSAs), Sales, Solutions Architects, Training, and SupportProvide feedback to Product and Engineering to improve customer experience and prioritize technical needsChampion customer success through thoughtful, transparent communication and cross-functional collaborationAdvance Best Practices and Team ImpactHelp build out and refine this evolving function alongside the broader RA organizationTrack and manage capacity and engagement effectiveness similarly to other RA-led initiativesWhat You'll Need5+ years of experience in technical customer-facing roles such as post-sales consulting, technical architecture, or solution deliveryExpertise with at least one modern cloud data platform (Snowflake, Databricks, BigQuery, or Redshift)Hands-on experience deploying or configuring dbt Cloud, with at least 1 year working with dbtStrong proficiency in SQL; working knowledge of Python in analytics contexts preferredComfort leading technical project delivery — managing scope, timelines, and stakeholder expectations across multiple simultaneous engagementsClear, concise communication skills for both technical and executive audiencesA collaborative mindset — thriving in a remote, transparent, and highly cross-functional organizationWillingness to travel 2–4 times per year for company-wide eventsWhat Will Make You Stand Outdbt Analytics Engineering CertificationAbility to influence technical direction and build consensus across internal and customer teamsExperience with traditional enterprise ETL tools (e.g., Informatica, Datastage, Talend) and how they relate to modern data workflowsFamiliarity with strategic sales or renewal processes, including proactive and reactive adoption effortsProven success accelerating usage, adoption, and expansion in large, complex accountsRemote Hiring ProcessInterview with a Talent Acquisition Partner Interview with Hiring ManagerTask Task ReviewFinal Values InterviewBenefitsUnlimited vacation time with a culture that actively encourages time off401k plan with 3% guaranteed company contributionComprehensive healthcare coverageGenerous paid parental leaveHealth & wellness stipendFlexible stipends for:Home office setupLearning and developmentOffice spaceAnd more!CompensationWe offer c