Technical Writer

Synergy Business Innovation \& Solutions is a premier implementer of cutting\-edge software solutions. Synergy brings the experience and expertise necessary to deliver capability that provides tangible ROI to our customers. Our core areas of expertise are in the fields of Digital Transformation, Cloud Solutions, SaaS and Low\-Code/No\-Code Solutions, Emerging Technologies, Data Analytics and Visualization, Information Assurance, and Business Process Re\-Engineering. Synergy offers its employees a generous portfolio of core and voluntary benefits including: group medical, dental, and vision insurance, company paid life, short\-term, and long\-term disability insurance, HSA, FSA, 401(k) with company match, PTO \& Bonus Leave, 11 paid federal holidays, parental leave, tuition and training reimbursement, a referral bonus program, and well\-being programs. At Synergy, you’ll be challenged and given the opportunity to grow in your career path. In fact, growth is such a big deal to us that we have career mentors available for every employee, company\-funded certification opportunities, education reimbursement, and a general open\-door policy so that you have support when you need it. Our team is eager to learn, fast\-paced, and quality\-driven. If that sounds like you, Synergy has a position for you! This position is designated as work\-from\-home. **About the Role:** The Technical Writer produces the formal deliverable documentation, user guides, and training materials for the ARES production program, drawing from development team outputs, architectural view, and other products as required. **Primary Responsibilities:** * Produce technical documentation at each sprint close (e.g. sprint results summary, requirement coverage, defect summary, and sprint velocity report) * Maintain a master deliverable schedule and own/produce contractual deliverables for submission * Support in\-app tooltip content, help text, and interactive walkthrough scripts for delivered capabilities * Author training materials and role\-based user guides * Support agile execution and documentation **Required Qualifications:** * 3\+ yrs producing tech documentation for software programs (e.g. release notes, user guides, architecture documentation) * Experience producing formal Government deliverables against a PWS/SOO schedule * Familiarity with sprint\-cadenced documentation production and ability to produce documentation w/in 48 hrs of sprint close * Proficiency with Microsoft Word, Jira, and document management systems used in Government programs * Experience producing training materials for enterprise software systems serving operational DoD users **Preferred Qualifications:** * Familiarity with DAF aircrew scheduling, stan/eval, or training management mission areas * Experience with in\-app help authoring tools (e.g. Salesforce in\-app guidance, or equivalent) **Education Requirements:** * Required: Bachelor's degree **Citizenship \& Clearance Requirements:**