Inbound Sales Representative I

Overview: **Who we are—** Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities. We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life\-changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? **Here’s what Transcat has to offer—*** Work that matters. * A values\-based culture where people care about each other and the work they do together. * Flexibility * Training and development to accelerate learning and career advancement. * Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE! Sells products and calibration services to business and industrial establishments or individuals over the telephone by performing the duties listed below. Answers and responds to customer inquiries regarding any issue including billing or expediting orders. Meets activity goals and sales objectives Responsibilities: * Primary focus is to handle inbound sales calls, emails and Chats for product and calibration sales. Skills required would be the ability to cross sell stock calibration, repair services and accessories as well as assist customers with customer service issues. Handles inbound calls, emails and Chat to close orders and increase customer loyalty. * Builds and maintains customer’s relationships by offering a consultative approach. Uses listening skills to identify customer needs, opportunities, and makes decisions on next steps. * Cultivates sales call opportunities in order to generate incremental business. Asks probing questions to understand customer requirements and quotes appropriate product and services to meet the customer’s needs. * Prepares product and calibration quotes and orders. * Demonstrates ability and proficiency to upsell and increase average order size (dollar amount). * Provides technical product support to the customer and involves applicable marketing and/or vendors to determine specifications needed for the customer’s applications. * Overcomes technical and business objections of prospective customers and assists the sales process to close. * Estimates date of delivery to customer, based on knowledge of Transcat’s inventory levels and vendor delivery schedules. Investigates and resolves customer problems with deliveries. * Complies with all mandatory call requirements including data hygiene of contact information both