Marketing & Operations Assistant (Job ID: LISDEE1R)

📽️ WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0🇬🇧 C1 ENGLISH LEVEL IS REQUIRED. THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR ENTIRE SHIFT.🎤 PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH.🚀 JOB TITLE: Marketing & Operations Assistant 🆔 JOB ID: LISDEE1R 🏭 INDUSTRY: Wholesaler 📍 LOCATION: LATAM / PH 💼 JOB STATUS: Full Time 🕒 WORK SCHEDULE: 9:00 AM – 5:00 PM PST 💵 SALARY: $7 – $9 USD per hour 📅 TARGET START DATE: ASAP⚠️ PLEASE NOTE: This role requires a highly proactive, detail-oriented, and adaptable professional who thrives in a fast-paced ecommerce environment. We are looking for someone who can take ownership, anticipate needs, and confidently manage both marketing execution and operational support with minimal supervision.ROLE OVERVIEWAbout the Client: Our client is a rapidly growing, female founder-led wholesale and multichannel ecommerce business operating several premier brands within the pet industry. They sell across B2C, B2B, and wholesale channels through Shopify, Amazon, Walmart, Instagram, Facebook, TikTok Shop, and global distribution partnerships.As a lean and fast-moving team, they highly value efficiency, accountability, initiative, and sustainable growth. They are seeking a highly capable Marketing & Operations Assistant who can support marketing execution while also helping streamline daily operations and customer experience.About the Role: This is a dynamic and high-impact role ideal for a versatile professional who enjoys balancing creativity, operations, and customer communication. The ideal candidate is proactive, organized, solutions-oriented, and capable of independently managing multiple responsibilities while collaborating closely with the internal team and external partners.You will play a key role in supporting ecommerce growth, customer satisfaction, marketing initiatives, operational coordination, and executive support within a rapidly scaling business.KEY RESPONSIBILITIESDigital Marketing & Social Media ExecutionManage and execute organic social media content strategies across Instagram, TikTok, and Facebook Create and publish engaging content including short-form videos, graphics, and static posts using Canva Assist in managing and optimizing paid advertising campaigns across Meta Ads Manager, Google Ads, TikTok Ads, and Snapchat Ads Support ad creative development, A/B testing, and campaign performance monitoring Manage Klaviyo CRM, including maintaining email/SMS flows, building automated sequences, and launching campaignsEcommerce & Marketplace OperationsManage day-to-day Shopify storefront operations including product updates, blog uploads, review moderation, and basic website maintenance Monitor customer orders and proactively communicate tracking and shipping updates Manage operations across Walmart Seller Central, TikTok Seller Central, Faire, and WholesalePet Coordinate with warehouse systems such as Extensiv and TAI to monitor fulfillment, resolve logistical issues, and track inbound inventoryCustomer Experience & CommunicationRespond to customer inquiries via email, live chat, and Google Voice voicemail-to-email systems Draft polished and empathetic customer responses while utilizing AI tools like ChatGPT effectively when appropriate Communicate professionally with customers, warehouse teams, distributors, and vendors Take ownership of customer concerns and ensure timely issue resolution with minimal supervisionAdministrative & Executive SupportProvide administrative assistance to the CEO, including reminders, operational tracking, and organizational support Assist with trade show preparation, booth logistics, inventory coordination, and marketing material preparation Support compliance tasks including State Product Registrations and Tonnage reporting Coordinate basic bookkeeping tasks such as invoicing and expense tracking through QuickBooksTECH STACK & TOOLS USEDEcommerce & Marketplaces: Shopify, Walmart Seller Central, TikTok Seller Central, Faire, WholesalePetMarketing & CRM: Klaviyo, Meta Ads Manager, Google Ads, Snapchat Ads, CanvaOperations & Warehouse Systems: Extensiv, TAICustomer Service & Administration: Gorgias, Google Voice, QuickBooks, Microsoft Office (Excel & Word), ChatGPTQUALIFICATIONS & SKILLSMinimum Qualifications:2+ years of experience in digital marketing, ecommerce operations, or social media managementWorking knowledge of paid advertising platforms such as Meta, Google, TikTok, or Snapchat AdsHands-on experience with Shopify or a similar ecommerce platformExcellent written and verbal English communication skillsStrong organizational and multitasking abilitiesHighly proactive, detail-oriented, and comfortable working in a remote, fast-paced environmentPreferred Qualifications:Experience working within multi-channel ecommerce businesses (B2B, B2C, and wholesale)Advanced experience creating TikTok content and managing TikTok Shop operationsFamiliar