Workflow Design Specialist

What We Need Corpay is currently looking to hire a Workflow Design Specialist within our Knowledge, Strategy, & Enablement team in our Corporate Payables line of business. In this role, you will design, build, and maintain interactive decision-tree workflows in Zingtree that translate complex internal processes into intuitive, efficient, on-screen guidance for our operations associates. You will partner closely with Operations business teams to break down dense user guides and business requirements into digestible, user-friendly decision trees that drive real-time accuracy on every client interaction. You will report directly to the Director, Knowledge, Strategy, & Enablement. How We Work As a Workflow Design Specialist you will be expected to work in a remote environment. Corpay will set you up for success by providing:Assigned workspace in your home office (Brentwood, TN preferred)Company-issued equipmentHands-on training, including an apprenticeship-style ramp on Zingtree and supporting tools (Seismic Learning lessons, starter projects with an experienced author)Role ResponsibilitiesThe responsibilities of the role will include:Designing, building, and maintaining interactive decision-tree workflows in Zingtree that translate complex internal processes into intuitive, efficient, user-friendly experiencesPartnering with Operations business teams and internal stakeholders to gather requirements, validate logic, and ensure workflows reflect real-world use casesApplying conditional logic, branching workflows, and business rules — creating, testing, and optimizing complex decision trees within the workflow applicationReviewing and refining workflow content for clarity, accuracy, and consistency across all flowsIdentifying and resolving edge cases and exception handling to ensure workflows function correctly end-to-endBuilding light API connections within Zingtree to auto-populate Salesforce case fields, reducing manual data entry for end usersMaintaining documentation for workflows, including logic structure, updates, and version controlContinuously identifying opportunities to improve and streamline workflows based on user feedback and operational changesIterating on builds in response to stakeholder feedback and business updates that may occur as often as every two weeksQualifications & SkillsRequired:3+ years of experience in workflow design, knowledge management, business process documentation, instructional design, or a similar functionStrong attention to detail and organizational skills, with the ability to apply business rules consistently across all paths within a workflowExcellent written and verbal communication skills, with the ability to translate complex processes into clear, step-by-step instructionsWorking coding knowledge (e.g., logic structures, variables, conditional statements, HTML/CSS, or similar)Analytical mindset with the ability to troubleshoot, problem-solve, and identify process efficienciesExperience collaborating cross-functionally with Operations or business stakeholdersResilient and patient with iteration — low ego on receiving feedback, willing to make multiple revisions to deliver the best possible end-user experiencePreferred:Experience with Zingtree or similar workflow / decision-tree platformsWorking knowledge of API connections sufficient to build and troubleshoot light integrationsDemonstrated understanding of QA/testing methodologies and content governance principlesBenefits & PerksMedical, Dental & Vision benefits available the 1st month after hireAutomatic enrollment into our 401k plan (subject to eligibility requirements)Virtual fitness classes offered company-wideRobust PTO offerings including: major holidays, vacation, sick, personal, & volunteer timeEmployee discounts with major providers (i.e. wireless, gym, car rental, etc.)Philanthropic support with both local and national organizationsFun culture with company-wide contests and prizesAbout CorpayCorpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally. As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification,