Collections Manager

Who is Trace3?Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology?Come Join Us!Street-Smart- Thriving in Dynamic TimesWe are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.Teamwork - Humble, Hungry and SmartWe are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.JOB SUMMARY:The Collections Manager is responsible for leading the collections function to drive sustainable cash flow, reduce delinquency risk, and improve working capital performance. This role owns performance against key Accounts Receivable KPIs including DSO, past due trends, and forecast accuracy, while partnering cross-functionally to resolve upstream drivers of delayed payment. The successful Collections Manager is a strategic, hands-on leader who develops high-performing teams, translates data into action, and implements scalable processes that improve cash outcomes and strengthen financial controls. This role balances operational rigor with strong people leadership, ensuring consistent execution, process discipline, and measurable performance improvement across the collections function. Success is demonstrated through sustained KPI improvement, enhanced team capability, and increased process efficiency.SUMMARY OF ESSENTIAL JOB FUNCTIONS:Cash Performance, Portfolio Management & Team Leadership (~50%)Drive cash performance by developing a high-performing team that owns portfolio outcomes and improves working capital velocity.Own and deliver collections KPIs including current %, past due %, aging performance, and forecast accuracyLead collection strategy across a portfolio of $300M+ spanning enterprise, strategic, international, and SMB customersEstablish clear performance expectations, productivity standards, and accountability routinesCoach and develop collectors to strengthen negotiation capability, portfolio prioritization, and root cause identificationFoster an ownership mindset within the team aligned to cash outcomesConduct regular performance reviews and monthly performance deep divesCreate and manage weekly cash forecasts and actively manage risk to forecastLead weekly past due reviews, establish priorities, and remove barriers to resolutionIdentify payment behavior trends and adjust collection strategies accordinglyDrive timely resolution of escalations and complex collection issuesMonitor aging trends and implement strategies to reduce DSO and delinquency riskEnsure accurate and consistent commentary, coding discipline, and resolution trackingApprove balance adjustments and support month-end close activitiesOperational Excellence & Continuous Improvement (~30%)Improve scalability and efficiency by strengthening policies, governance routines, and process discipline across the collections lifecycle.Evaluate and enhance collections policies, procedures, and governance standardsIdentify root causes of delayed payment and implement sustainable remediation plansLead & implement process improvement initiatives that reduce cycle time and eliminate reworkStandardize collection commentary, coding practices, and performance trackingEstablish preventative controls that reduce recurring disputes and preventable delaysPartner cross-functionally with Sales, Billing, Finance, Operations, and Customer Success to improve invoice readiness and reduce friction in th