Senior Technical Writer/Trainer

At Technatomy, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We provide solutions to agencies and organizations including the Department of Veterans Affairs, Department of Defense, Defense Logistics Agency, National Institutes of Health, and more. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. **If this sounds like an environment where you can thrive, keep reading!** We are seeking a Senior Technical Writer/Trainer to support a mission\-focused enterprise modernization effort within the Department of Veterans Affairs. The position will develop and deliver role\-based documentation and training for a Salesforce Service Cloud solution, an Experience Cloud Applicant Portal, SharePoint Online document services, approved integrations, data migration, reporting, deployment, and operational transition. Working across business, technical, quality, security, release, and support teams, the Senior Technical Writer/Trainer will translate complex requirements, workflows, and system capabilities into accurate and accessible user, administrator, technical, and operational content. The role also develops curricula, job aids, knowledge articles, runbooks, and train\-the\-trainer materials; delivers instructor\-led and virtual training; manages content through Agile releases; and supports knowledge transfer through production deployment and Hypercare. **DUTIES AND RESPONSIBILITIES:** * Lead the documentation and training workstream, including standards, templates, content inventory, audience analysis, curriculum roadmap, delivery schedule, review cycles, approvals, and readiness criteria. * Work with business owners, subject matter experts, analysts, architects, developers, administrators, testers, security personnel, and support teams to gather and validate approved business and technical content. * Develop and maintain role\-based end\-user and administrator guides, standard operating procedures, desk procedures, quick\-reference guides, job aids, frequently asked questions, knowledge articles, release notes, and troubleshooting materials. * Create technical and operational documentation such as solution overviews, configuration references, data and integration descriptions, document\-management procedures, security and access procedures, runbooks, monitoring instructions, escalation paths, and support\-transition materials. * Design curricula using adult\-learning and instructional\-design principles, including learning objectives, course outlines, instructor and participant materials, demonstrations, realistic exercises, knowledge checks, assessments, and train\-the\-trainer packages. * Deliver instructor\-led, virtual, workshop, demonstration, and train\-the\-trainer sessions for administrators, business users, support personnel, and other ap