Bodily Injury Adjuster - Complex/Severe Represented/Litigation (OH, IN, MI) - Remote

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. **Job Description** In this role, your main focus will be investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with an attorney involved. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer and attorney communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with all parties involved. This role will primarily handle complex/severe litigated claims in the states of Ohio, Indiana, and Michigan.**Qualifications:** * **3\+ years of previous experience of 3rd Party Bodily Injury Claims handling experience required.** * **3\-5 years of current claims experience within OH, IN, and/or MI required.** * Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately. * Ability to work independently and remotely, while managing time efficiently. * Familiarity with insurance policies, coverage, and liability determination. * Strong critical thinking and problem\-solving skills to evaluate and negotiate injury claims successfully. * Knowledge of innovative tools and platforms for effective claims evaluation. **You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience.** **The Customer Service Expert**– you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. **The Investigator**– you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage. **The Effective Communicator**– you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. **The Negotiator**– you will evaluate and negotiate claims settlements with customers, vendors