Bilingual French Live Verify Agent - Part Time (Remote)

**Bilingual French Live Verify Agent \- Part Time (Remote)** ------------------------------------------------------------ Part\-Time **Live Verify Phone Agents** work with customers who opt to rent with U\-Haul using our Truck Share 24/7 program. Customers process their rental and dispatch through the U\-Haul app on their smart phone. **Bilingual French Live Verify Phone Agents** review the customer's information and are responsible for ensuring that everything meets the required standards to rent before approving the rental dispatch. This position requires receiving inbound calls and making outbound calls and interacting with the customer via chat in both French and English to explain and/or obtain the required information to rent. At the same time, you will be helping multiple customers digitally or via chat. **Please complete your application using the same computer you plan to work from at home.** This is required to successfully complete the computer compatibility test and assessments. **Please note:** the application is **not mobile\-friendly** and should not be completed on a phone or tablet. **MUST be included in your application in order to be considered:** * Screenshot of your results for the Computer Specs test\- Must pass in order to be considered * Screenshots of your scores for the in your Facial Recognition Assessment * Complete Criteria Assessments: Tech Skills \+ Game * It is IMPERATIVE that you carefully read and follow the details and instructions listed regarding the tech requirements. **Rate of pay****:** **Rate of pay:** Starting pay is $16\.00 per hour, with the opportunity to earn up to $19\.00 per hour within the first 6 months based on performance. *(Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws.)* **How schedules work:** * Shifts are in high demand\- first come, first serve basis * You must be available to work holidays * 25 hours of availability per week * Saturday and Sunday are required/ 6 hours on Saturday and 6 hours on Sunday **May Shift Needs:** * Must work Saturday and Sunday * *Options for days off: Scattered days off (Monday, Tuesday, and/or Wednesday)* * **High Priority Shift 1\- 5:00pm\-11:00pm AZ** * **High Priority Shift 2\- 1:00pm\- 7:00pm AZ** * **Low Priority Shift 3\- 3:00am\-9:00am AZ** **Part\-Time Benefits include:** * Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan. **Essential Functions:** * Claim sessions for customers doing business with us via Truck Share 24/7\. * Review each session for accuracy while answering any questions the customer may have. * Determine the proper course of action utilizing instructional materials reviewed. * Make outbound calls for verification of alternate contacts. * Communicate with the customer via phone or chat in an efficient and courteous manner. * Ensure compliance with the U\-Haul policies in order to retain customer loyalty a