Solutions Analyst - Financial (West Coast)

Role OverviewAs a Solutions Analyst, you will provide exceptional customer experience while handling technical queries and complaints for our cloud-based healthcare solutions. You will prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels.What You Will DoProvide world-class customer support, develop an in-depth understanding of our cloud-based software, facilitate the resolution of simple to moderately complex technical issues, and work cross-functionally within the team to deliver quality, satisfaction, and resolutions to customers.Why It Might Be a FitYou will be energized and motivated by a fast-paced, dynamic, high-demand working environment, and you will have a strong understanding of administrative tasks and workflows for long-term care and medical facilities.RequirementsUnderstand the business processes and practices within a long-term care or medical facilityStrong, demonstrable problem-solving skillsExcellent communication skills, written and oralEnergized and motivated by a fast-paced, dynamic, high-demand working environmentDemonstrated ability to multi-task, prioritize, and manage customer expectationsA quick learner with acumen for software and technologyA patient and active listener who is detail-orientedHigh level of customer focus and empathyFamiliarity with PointClickCare software is an assetBenefitsBenefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee RecognitionOriginally posted on Himalayas