Manager, Logistics & Operations

WE ARE STARFACESince launching in 2019, Starface has transformed the historically negative experience of having acne into something joyful, relatable, and expressive. As the first complexion brand to combine efficacy and optimism, we’ve created a category of our own: effective, playful skincare that makes people feel good. We take skincare concerns once thought of as flaws and turn them into opportunities for self-expression—because it’s all just skin.From our colorful hydrocolloid pimple patches to limited-edition collaborations with fan-favorite characters like Hello Kitty and Snoopy—and fashion brands like Marc Jacobs’ Heaven—Starface lives at the intersection of beauty, culture, and community. Alongside our award-winning patches, we now offer salicylic acid skincare, pore strips, and lip balm. Many of our products, including Star Balm, were born from years of customer demand, reflecting our ability to grow across categories while staying true to who we are.Starface World is a positively uplifting place where everyone is safe and accepted exactly as they are. We support causes and actively work to help build a more supportive universe. That same philosophy guides how we care for skin: we don’t identify imperfections—we nurture what’s there.Our team is a growing group of passionate, empathetic, creative people who are eager to learn. We are committed to a sustained focus on diversity, equity, anti-racism, and inclusion.your impact @ starfaceStarface is seeking a Manager of Logistics & Operations to support the execution of our Operations strategy and ensure the various operations systems are optimized to support the department activity. In this role, you’ll report directly to our Director of Operations & Logistics. You will be responsible for the outbound movement of our products from third party warehouses/distribution centers to customers while maintaining system integration integrity, optimizing order fulfillment in the ecommerce, marketplace, and business-to-business channels, identifying and driving cost saving opportunities, and ensuring service level agreements are achieved. You’ll also manage transportation and fulfillment related costs, and drive supply chain optimization. The right person for this role is adept at working cross-functionally with internal stakeholders (finance, retail, marketing), and can also be the face of our Operations team when working with external partners such as distribution center teams, retailers, and suppliers. At Starface, we’re caring, joyful, bold, and resilient. We love people who defy convention and welcome an attitude of exploration into the bold and creative in all that we do. If you are an operations and logistics professional with experience in the CPG space, and all of this resonates with you so far, please keep reading!we’ll count on you toDistribution Center Management Serve as the primary point of contact and relationship manager for our distribution center (DC) partners, with a focus on outbound logistics (shipping to retailers)Ensure on-time order fulfillment for all trade partner and sales channel accounts under role scope, delivering best in class service for all trade partnersPartner with Finance to ensure procedural compliance for inventory, warehouse operations, and fulfillment & transportation costsTravel to attend physical inventory counts at DCs to ensure the count is executed according to the procedure 2x per yearOperations Order Fulfillment & Process Optimization: Develop and maintain SOPs (Standard Operating Procedures), vendor guidelines, routing guides, and all other reference/training documentsSupport the further development of operations & logistics best practices, tools, and processes across outbound flows to optimize efficiency and department performanceAnalyze and model scenarios to optimize our operational engine, helping to further develop, measure, and meet KPIs and goals, including chargeback analysis and claims management for all retail partnersDrive continuous improvements to the 3PL warehouse fulfillment processes to decrease costs, increase fulfillment turnaround time, and ensure on time delivery in fullSupport and/or lead department projects as needed to support business activityParticipate in User Acceptance Training (UAT) for systems’ updates or add-onsDevelop an understanding of inbound logistics and provide backup/secondary support as needed Manage retailer chargebacks by reviewing dispute claims, identifying root causes, and coordinating with internal teams to resolve discrepancies. Analyze transaction data and shipping records to validate claims, reduce financial losses, and improve compliance with retailer requirements.Implement process improvements and maintain detailed documentation to prevent recurring issues and strengthen vendor relationships.this role is for you ifYou have 5+ years of experience working in supply chain, logistics, and/or operations within the CPG space across both DTC/ecommerce and brick and mort