Director, Qualitative Program Management

**We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.** -------------------------------------------------------------------------------------------------------------------------------- **To start a career that is out of the ordinary, please apply...** ------------------------------------------------------------------ **Job Details** --------------- **Title:** Director, Qualitative Program Management **Location:** REMOTE (CT, RI, MA, NJ, NY, PA, Est zone) We are seeking a highly experienced Director of Qualitative Program Management to lead complex, high\-visibility qualitative research programs for leading technology companies. This is not a traditional project management role. The ideal candidate functions as both a strategic advisor and operational leader, capable of managing large\-scale qualitative research initiatives while serving as a trusted partner to senior client stakeholders. They bring executive presence, exceptional organizational rigor, and the ability to confidently navigate ambiguity, influence decisions, and drive action. Success in this role requires a candidate who acts as the operational face of our team to tech clients, driving outcomes through active risk mitigation and strategic problem\-solving, rather than merely coordinating tasks. **What You'll Do** ================== **Strategic Client Leadership** ------------------------------- * Serve as a trusted advisor to stakeholders across product, marketing, UX, research, innovation, AI, cloud, and technology organizations. * Lead client conversations with confidence, bringing recommendations and solutions rather than simply reporting status. * Connect research activities to broader business objectives, strategic priorities, growth opportunities, and decision\-making needs. * Guide clients through complex challenges by providing clear points of view, trade\-offs, and actionable recommendations. * Build long\-term partnerships that strengthen client confidence, retention, and growth. **Program \& Portfolio Leadership** ----------------------------------- * Oversee multiple concurrent qualitative research programs and strategic accounts. * Drive end\-to\-end execution across large\-scale, multi\-market and global initiatives. * Establish operational frameworks that enable teams to execute consistently and efficiently. * Anticipate risks, remove barriers, and implement mitigation strategies before issues impact delivery. Create clarity and accountability across complex stakeholder groups and workstreams. * Proactively manage scope, recruitment challenges, and timeline realities. You are expected to present options, trade\-offs, and clear recommendations rather than simply escalating problems **Research \& Operational Excellence** -------------------------------------- * Partner closely with researchers, moderators, project managers, recruitment partners, vendors, operations teams, and c