Implementation Lead

Position Title: Implementation LeadLocation: Manila, PhilippinesEmployment Type: Full TimeShift: Night Shift (7 PM to 4 AM Philippine Time PHT)Onsite, Remote or Hybrid: RemoteDepartment: Implementation ServicesHiring Manager: Director, ImplementationsTravel: NoneCOMPANY SUMMARY:Here at Aprimo, our mission is to empower the marketing organizations of today to build the brands of tomorrow. Aprimo is a pioneer of the marketing resource and digital asset management space, and we deliver an innovative, industry-leading SaaS solution that changes the way companies like AT&T, National Park Foundation, Laborie, and Bank of America work, create, collaborate, and learn in order to deliver exceptional brand experiences at scale.Aprimo helps enterprises unleash the power of their content by providing a marketing automation software and digital asset management software that manages the behind-the-scenes activities involved in marketing. Our product allows companies to manage content planning, creation and distribution all in one place, store content and media in a shared repository, and receive in-depth insights into how content performs.Founded in 1998, Aprimo has five offices internationally, including Chicago headquarters, and offers a flexible work-from-home/remote-work policy.Named a Leader in Digital Asset Management (DAM) and Marketing Resource Management by Forrester and winner of the 2021 Tech Cares Award for our work with Aprimo HELPS, we build on the power of our people to make an impact both in our industry and in our communities.POSITION SUMMARY:Reporting to the Delivery Manager of the Services team, the Implementation Lead will be client facing and responsible for directly leading and implementing projects with our US and EMEA- based customers. The role will perform project tasks such as leading project kickoffs, conducting workshops, managing client touchpoints, system configuration, training, documentation, leading and liaising with a Manila-based team and customer follow-up. This role will handle a number of projects simultaneously, providing expert recommendations for content leading solutions in a consultative role.WHAT YOU WILL BE RESPONSIBLE FOR:Manage the implementation of US and EMEA-based projects, ensuring that all tasks are completed on-time and within budget.Handle multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction.Assess solution specifications in light of customer requirements and recommend solution changes that optimize value for both the customer and Aprimo.Understand and in some cases develop a project plan by setting proper timelines for project tasks including requirements gathering, configuration, product training, solution testing, and production rollout.Complete customer facing documentation throughout the implementation process- such as meeting presentations, workbooks, sign-off agreements, etc.Schedule and conduct client project calls.Miscellaneous project calls as required.Manage deliverables within the Manila-based configuration team and align team deliverables.Successfully manage multiple, simultaneous implementations by continually motivating clients, ensuring project timelines are met and client and/or partner issues are addressed while adhering to Aprimo’s Standard Operating Procedures (SOPs).Proactively provide status updates to client team, including Executive Sponsors, to ensure successful and timely implementation.Communicate client status to Implementation Services Manager, consistently and regularly.Additional duties and responsibilities as needed.CANDIDATE QUALIFICATIONS & WHY YOU’RE A GREAT FIT FOR THE ROLE:The EssentialsAbility and willingness to work a permanent night shift schedule of 7 PM to 4 AM PHT is required.Four-year degree required.Minimum of 4 years’ experience in an Implementation (Professional Services), Senior Support Representative, Project Manager, or Project/Team lead experience is required.Excellent verbal and written communication skills (English) is required.Proven experience working with US based customers is highly desired.Previous experience in a role directly interacting with clients, preferably related to implementation or project management.Passing grade on an Aprimo Certification Exam within the first 30 days of employment and must be able to maintain 2 product certifications annually.Proven ability to foster internal/external relationships, overcome objections and motivate clients.Strong problem-solving, communication and client management skillsAdditional Successful Qualities Willingness to be on camera.Exceptional written and verbal communication skillsExcellent organization, planning and project management skills.Ability to lead full-cycle Aprimo implementation projects by translating complex business requirements and processes into Aprimo configuration workbooksAbility to lead workshops, schedule and lead client touchpoints, manage client expectations during escalate to le