Strategic Customer Success Manager

Location: Remote, United States Salary Range: $108,041 \- $127,500 a year Date Posted: Sep 24, 2026 Employ is transforming how hiring gets done. With our three ATS solutions \- Jobvite, Lever, and JazzHR \- plus cutting\-edge AI Companions, we free recruiters from admin work and give them more time for what matters: connecting with people. More than 26,000 global customers rely on Employ to make millions of candidate connections each year, helping them hire smarter, faster, and at scale. From growing startups to the world’s most recognized brands, we’re redefining what’s possible in talent acquisition. We’re a fast\-moving, remote\-first team of builders and innovators who live our people\-first philosophy every day. We back it up with flexible work scheduling and paid time off, comprehensive benefits, and career development opportunities that help you thrive. At Employ, you won’t just grow your career \- you’ll help millions of others grow theirs. Come join our team where we have each other’s backs, champion our customers, hold ourselves accountable, and shape what’s next in talent acquisition. ***Candidate Safety Notice*** *Please note, employ takes candidate safety seriously. Employ recruiters and employees communicate only via official* ***@employinc.com*** *email addresses. We will never request payment or personal financial information during the hiring process. If you receive suspicious outreach claiming to be from Employ, please report it to* ***security@employinc.com****.* ### **About the Opportunity:** As a Strategic Customer Success Manager, you will be the primary strategic advisor, executive relationship owner, and commercial point of contact for a portfolio of high\-profile strategic accounts. You will build and execute account plans that align our solutions with each customer's goals, drive measurable ROI, manage risk, and own renewals through contract execution — maximizing retention, satisfaction, expansion, and long\-term partnership. ### **About the Team:** The Customer Success team is dedicated to helping our customers get the value from Employ's solutions while building strong, lasting partnerships. Our High Touch and Strategic Accounts team supports some of our most complex and high\-value customers, working collaboratively to drive adoption, strengthen relationships, and support long\-term retention and growth. We're a customer\-focused team that values collaboration, accountability, and delivering meaningful outcomes for our customers. ### **What You’ll Do:** **Strategic Account Leadership** * Serve as primary strategic advisor for a portfolio of high\-profile accounts, understanding their business objectives, challenges, and opportunities. * Build and execute strategic account plans that align our solutions with customer goals and drive tangible outcomes. * Deliver ongoing success plan and business impact reviews; document recaps, capture action items, and drive them to completion. * Prepare and del