Operations Manager

About AccelerantAccelerant is a data-driven risk exchange connecting underwriters of specialty insurance risk with risk capital providers. Accelerant was founded in 2018 by a group of longtime insurance industry executives and technology experts who shared a vision of rebuilding the way risk is exchanged – so that it works better, for everyone. The Accelerant risk exchange does business across more than 20 different countries and 250 specialty products, and we are proud that our insurers have been awarded an AM Best A- (Excellent) rating. For more information, please visit .OverviewAccelerant is looking for an Operations Manager to join our UK and Europe Operations Team, this role will report into Operations Lead UK and Europe. You will work alongside the Sales & Distribution, Technology, Finance and Outsourced Operations teams to manage data onboarding, premium and cash management of speciality underwriters within Europe and UK, at Accelerant we call them members.In this role you will build relationships and intimate knowledge of our members data, technology and processes and will be the point contact on all data queries, problems and solutions.You will work alongside our members to assist them in the analysis and resolution of data quality issues that impact data ingestion, regulatory compliance, and reporting, utilising your knowledge and experience of the applicable data standards.Your role will contribute to the overall success of the Operations function who are charged with transforming our data processes to deliver governed, timely and high-fidelity data sources.Key ResponsibilitiesMember OnboardingoManage the operational due diligence and onboarding procedures for new Members and Business expansionsoResponsible for coordination and management of the Bank accounts, systems, and regulatory reports onboarding procedures.oResponsible for onboarding of new Tax authorities and liaison with the Tax departmentoManage reconciliation between Written & Paid Bordereaux against cash received, manage, and oversee the transition to Outsourced Operations team DUA & Credit Control teamsoLiaise with members on invoicing procedures at the onboarding stageoEnsure the Member Crib sheet have extensive notes for both Delegated Underwriting Authority and Credit Control TeamsOperations ManagementoManage operational procedures and adherence to controlsoManage the bordereaux and query resolution KPIs and create an environment of continuous improvementoProvide Operations Health reports for the monthly member meetings.oDeliver, alongside the team, the Operational KPIs for onboarding, premium and cash operationsoOverseeing collection procedures and being a point of escalation for the Credit Controllers on difficult to collect cashes.oEnsuring that targets for debt are met and aim to continuously improve upon such targets with improved working practices.oInvestigating and resolving queries both internally and externally around outstanding itemsoProvide management oversight to the outsourced operations to ensure the operational KPIs are metoWork closely with senior management to develop the reporting processes, controls, and systemsoAssist in the implementation of new procedures, maintain, and improve internal controls to ensure complianceSkills and qualifications Required:oBachelor’s degree (or equivalent) required.oAble to thrive in a fast-paced environment and flexibility dealing with significant operational change.oAble to accomplish tasks with minimal supervision, maintain accuracy, and meet deadlines.oExcellent written and oral communication skills around highly technical itemsThe technical skills and experience you'll need to be proficient are:o5+ years of experience in Property, Liability and Specialty InsuranceoSolid technical knowledge of creating and processing BordereauxoExcellent English language, written and spoken is required, European languages advantageousoLloyds Market ExperienceoExperience of managing MGA Operations, preferred experience of the specialty marketoExcellent communication skillsoArticulate and confident in person, able to fit into a fast paced, dynamic environment with a 'can do attitude' and ability to build relationships across different levels of businessoAdvanced Microsoft Excel skillsoExcellent time management, attention to detail and follow-up skills.oAbility to work autonomously and contribute to team objectives.oProficiency in Microsoft Office and data management toolsOriginally posted on Himalayas