Support Engineer - Escalation Management

Blueprint is a technology solutions firm that helps organizations unlock value from existing assets by leveraging cutting-edge technology. They're looking for a Support Engineer - Escalation Management to manage high-priority customer escalations and ensure structured incident management processes are followed.RequirementsUnited States citizenship with an active, valid U.S. passportMinimum of 7 years of experience in the technology industry, customer service, support operations, or a related fieldStrong familiarity with enterprise software platforms and terminologyDemonstrated ability to manage high-pressure situations with professionalism and sound judgmentExceptional written and verbal communication skills, including executive-level summariesBenefitsMedical, dental, and vision coverageFlexible Spending Account401k programCompetitive PTO offeringsParental LeaveOpportunities for professional growth and developmentOriginally posted on Himalayas