RemoteCustomer Support Specialist

**Remote Customer Support Specialist: Beta\-i** **Position Summary:** Beta\-i is seeking a dedicated and customer\-focused Remote Customer Support Specialist for their team. The successful candidate will provide fast, professional and helpful support to customers, partners, startups and other stakeholders interacting with Beta\-i's unique programs and services. We need someone who communicates well, pays attention to detail and can operate independently in a remote setting. Experienced multi\-taskers working with internal teams to deliver a fantastic experience. recording consumer contact and resolving consumer complaints. **Key Responsibilities** * Answer client questions on email, chat and other support channels. * Accurate information. Beta\-i activities, services, events and procedures * Timely and competent handling of consumer problems and complaints. * Send technical or complex issues to the relevant internal team. * Keep record of customer contact and activities you have done. * Follow up with clients to ensure sure issues are being corrected the right way. * Answer customer questions about accounts, registration, scheduling and programming. * Identify the issues our clients continue to face and keep management informed of the trends. * Partner with operations, programm and innovation teams when customer support has to be greater. * Deliver consistent, quality professional client experiences. Provide recommendations to help improve the customer experience (overall) and help to improve customer support processes * **Technical Requirements** * Experience in customer service, customer assistance, administration or equivalent position. Excellent written and oral communication skills. Organization, good problem\-solving skills.• Good at handling multiple demands and prioritizing. Good in itself at a remote place Strong computer skills including understanding of E\-mail, chat, CRM and productivity applications. Great attention to details. Professional, patient and client focused approach. Ability to communicate in a culturally and background sensitive way. **Required Skills** Experience in start\-ups, IT firms, innovation projects or professional services; Experience supporting remote clients. Experience with CRM and Ticketing System. English fluency essential. Other languages are a bonus. **What is Beta\-i** Work from home atmosphere. Opportunity to operate in an innovative global environment Partner with startups, organizations, entrepreneurs, and IT specialists. Training and career development An energetic and team\-oriented working environment. New efforts and opportunities for customer's experience.