Customer Service Representative (Remote | After-Hours)

**Job Summary** We are seeking a dynamic and energetic Customer Service Representative to join our after\-hours, remote team. In this role, you will be the first point of contact for our diverse client base, providing exceptional support and solutions through various communication channels. Your enthusiasm and proactive approach will help foster positive relationships, resolve inquiries efficiently, and ensure customer satisfaction around the clock. This position offers an exciting opportunity to utilize your strong communication abilities in a flexible, remote environment dedicated to delivering outstanding client service. **Responsibilities** * Respond promptly and professionally to Emergency and non Emergency customer service requests and inquiries via phone and email during after\-hours shifts. * Availability to work some overnight shifts * Provide comprehensive customer support by addressing questions related to services, billing, and technical issues. * Assist clients with account management tasks including data entry, updating information, and processing transactions accurately. * Engage in outbound calling when necessary to follow up on unresolved issues, keep clients updated on ticket status and to engage vendors to perform the service. * Demonstrate excellent phone etiquette and communication skills * Collaborate with team members and escalate complex issues appropriately to ensure swift resolution. * Maintain detailed records of interactions within customer relationship management (CRM) systems while adhering to data security protocols. * Utilize Microsoft Office tools and other computer applications efficiently to document customer interactions and perform administrative tasks. **Experience** * Previous call center experience, dispatching or customer service roles in a remote setting is preferred. * Experience with a Facility Management company a plus * Strong data entry skills with high accuracy and typing speed are essential. * Demonstrated knowledge of Microsoft Office applications and general computer skills required for daily operations. * Excellent analysis skills combined with effective communication skills enable you to understand customer needs quickly and respond appropriately **Schedule \& Hours:** This position will initially average approximately 20–28 hours per week. The anticipated schedule includes Fridays from 6:00 PM–12:00 AM, plus an approximately 8\-hour shift on both Saturday and Sunday, with weekend start/end times to be determined and generally falling across daytime and evening hours. Additional weekday shifts may also be available based on business needs. There is potential for this position to grow into a full\-time role in the future. \*\*YOU MUST RESIDE IN RHODE ISLAND TO BE CONSIDERED\*\* Join us as a Customer Service Representative (Remote \| After\-Hours) and become part of a vibrant team committed to delivering exceptional client experiences 24/7! Job Type: Part\-time Pay: From $21\.00 per ho