Digital Advertising Support Specialist

The CompanyServing the People Who Serve the PeopleGranicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.Want to know more? See more of what we do here.Job Summary​Responsible for assisting with advertising contract implementation and supporting Destination Marketing Organization (DMO) publishers with requests related to paid content on their sites. This role works directly with advertisers after the sale of their ad contract to gather creative assets, answer questions, write copy, edit/crop images, create proofs, and traffic ads to the website. At the launch of a campaign, the Digital Advertising Support Specialist assists with quality control checks and follow-up emails to advertisers to confirm that their program is live. After campaigns have been implemented, the Digital Advertising Support Specialist assists advertisers throughout their contract life cycle to provide performance data and make updates to their program. Additional job responsibilities may be added over time, including but not limited to billing assistance and processing the removal of programs from sites. The Digital Advertising Support Specialist communicates with customers and DMO partners through email, phone, and video calls and utilizes various software tools to navigate customer accounts, research and review account history, enter data, and communicate effectively to fulfill customer requests. What Your Impact Will Look Like​​The DTN Digital Advertising Support Specialist is responsible for assisting with advertising contract implementation and supporting Destination Marketing Organization (DMO) publishers with requests related to paid content on their sites. ​This role works directly with advertisers after the sale of their ad contract to gather creative assets, answer questions, write copy, edit/crop images, create proofs, and traffic ads to the website. ​At the launch of a campaign, the Digital Advertising Support Specialist assists with quality control checks and follow-up emails to advertisers to confirm that their program is live. ​After campaigns have been implemented, the Digital Advertising Support Specialist assists advertisers throughout their contract life cycle to provide performance data and make updates to their program. ​The Digital Advertising Support Specialist communicates with customers and DMO partners through email, phone, and video calls and utilizes various software tools to navigate customer accounts, research and review account history, enter data, and communicate effectively to fulfill customer requests.You Will Love This Job If You Have​​You have related experience in marketing, advertising, or social media ​You are skilled in writing marketing copy for paid content with strict character limits ​You have excellent English communication skills (written, comprehension and verbal) ​You have intermediate Adobe Photoshop skills ​You have desktop computer proficiency ​You have intermediate skills with Windows 11 and Microsoft Office 365 (Outlook, Teams, OneDrive, Sharepoint, Excel, Word, etc.) ​You are able to successfully navigate websites ​Experience with Salesforce is a plus  ​Experience in the Travel and Tourism industry is a plus ​You communicate well with team members and customers   ​You are detail-oriented, with exceptional problem-solving skills  ​You have effective project management skills, including challenging the status quo and identifying needs to re-assess existing approaches/processes  ​You are adaptable and enjoy working in a fast-paced, high-volume dynamic environment  ​You demonstrate an ability to meet deadlines without compromising accuracy  ​You are patient and helpful when interacting with customers ​You are able to avoid jargon and explain industry-specific concepts ​You take ownership of customer issues and see t