Portuguese-Speaking Customer Service Representative

Role OverviewMercier Consultancy MD is seeking enthusiastic Portuguese-speaking Customer Service Representatives for an Online Streaming Service, based in Greece. This remote position offers the opportunity to provide excellent support to customers, ensuring they enjoy a smooth and engaging streaming experience.What You Will DoRespond promptly and professionally to customer questions and concerns via phone, email, and chat in Portuguese. Assist with account management, subscription issues, and content-related inquiries. Troubleshoot and resolve technical problems related to streaming devices and platforms.Why It Might Be a FitNative or fluent Portuguese speaker with excellent written and verbal communication skills; knowledge of English is advantageous. Previous experience in customer service, preferably in the digital streaming or entertainment industry.RequirementsNative or fluent Portuguese speakerExcellent written and verbal communication skillsKnowledge of English is advantageousPrevious experience in customer service, preferably in the digital streaming or entertainment industryStrong problem-solving skillsAbility to handle technical inquiries effectivelySelf-motivated and capable of working independently in a remote work settingFamiliarity with CRM toolsGeneral computer proficiencyBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceOriginally posted on Himalayas